Christopher Okorley Email and Phone Number

To achieve the best quality of service at all times, to drive forward projects and client relationships and deliver on any time scale with proven track record.

• Providing 1st & 2nd line support to approximately 1200 users across EMEA. • Administering 2nd line support off site to companys aggreed with Business Connexions • Laptop build and software deployment through SCCM• Account management and support for Active Directory, WebEx, eRooms, Lotus Notes, Outlook, Citrix and Mobile Iron • Administering Nortel & Cisco IP phone system• Managing and configuring virtual machines in VSphere• Android and Apple Mobile Phone management through Mobile Iron MDM• Installation, management and support of Video conferencing equipment, projectors, large screens, monitors and other peripherals• Management of Digital signage system including related hardware• Manufacturing systems support and implementation. Dispensary Management System, Serialisation line clients, scientific equipment computers and other qualified systems• Escalating within to internal teams according to ITIL and agreed SLA’s• Ceating documentation & training manual's for Helpdesk procedures, user guides and technical documentation

• Managed the domain migration of Bartle Bogle Hegarty and Digitas LBi • Spearheaded the UK audits of Digitas LBi• Port patching and Maintenance in server rooms• Lync phone migration for all sites in London• Created training manuals and instructions for encrypting macs and security vulnerabilities• Administrative tasks such as PC Builds, Software upgrades, repairs & Virus removals• Field service engineering and troubleshooting• Ticket logging for the service desk (service now)• New Starter setups and refresh rollouts for windows and mac users• Printer migration and installation (cirrato) for all users across sites within London and Milton Keynes• Technical support/training of staff for all technology equipment (PC, Printer, Scanner, etc.)• Supporting CEOs and execs for remote assistance• Imaging pcs and macs with net boot (PXE) and usb for base• Working with projects for Tesco, Kellogg’s, Virgin Media, MacDonald’s, KFC, Bartle Bogle Hegarty

• Spearheaded Central Library quick fix desk and handled all requests and incidents for student and staff issues regarding personal/loaned laptops, MacBook’s as well as iOS/Android phones and devices. • Distributed information (via e-mail or web pages), in particular relating to major incidents and changes affecting ICT services.• Eliminated recurring incidents and escalated to the Service Desk Manager where appropriate.• Disseminated training and knowledge development for other Service Centre Support Specialists where appropriate.• Received, logged and tracked enquiries and requests for service

• Managing the upgrading and replacement of all out of lease desktops/laptops• Creating and maintaining procedure manuals for staff members• Technical support/training of staff for all technology equipment (PC, Printer, Scanner, etc.)• Logging and tracking IT/technical issues and requests through to completion• Generated, identified, captured and terminated users through Active Directory.• Provide telephone and remote desktop support for local and remote users

• Troubleshooting 1/2 line desktop support issues • Performing routine system checks, creating AD users and mailboxes • Providing remote 1/2 line support & escalating when required , creating users and email addresses• PC Hardware maintaining & repair , • Configuring & Maintaining wireless AP, Network printers & IP camera’s.

Preparing, cooking and presenting dishes as well as serving customers with beverage’s Managing and training any demi-chef de parties or commis working with meMotivated me and my team to have high standards of food hygiene and follow the rules of health and safetyIncreased profit margins by monitoring portion and waste control

Managed all logging, troubleshooting and updating calls for any issues reported by clients via phone or email Performing routine system checks, creating users and email addressesPC Hardware maintaining Spearheaded administrative tasks such as supervising various community activities/projectsLiaising with various governmental/charitable organizationsDeveloped and Organized small Web designed projects as requested by managerGeneral office administration duties

Advising customers about new deals and special offersOrganized stock flow, finalized any damages and put deliveries away Using software on headsetsInstigated the handling of cash, card, cheque and discount card paymentsCompleting the sale of an item