Christopher Okuda Email & Phone Number

Chicago, Illinois, United States

Direct and manage the strategic and tactical activities of Cozzini Routing team. Own the planning & and rerouting execution processes for the final mile delivery/service strategy across the United States. In addition, develop a long-term strategy for scaling the routing and delivery optimization systems. Oversee the daily transactions of the Routing team, manage team resources while providing hands-onsupport, and provide clear and concise reporting to the leadership team. Establishment of rigorous routing KPI's, including team, individual-level targets, scorecards, and tracking toensure clear and measurable KPIs are in place for all Regions/Depots/Drivers. Drive continuous improvements to achieve financial, operational, service and organization improvements. Identify gaps & opportunities for improving overall final-mile delivery routing process and execution. Lead process improvement routing/rerouting initiatives across all regions. Retrieve, analyze data, and establish key performance metrics to measure routing/rerouting success. Communicate effectively across a broad group of stakeholders. Manage and develop individual team members and demonstrate strong leadership capabilities. Engaged in the organization to develop and enforce procedures, policies, and safety protocols for all fleet within the organization. Implementation of fleet technology for both safety and maintenance improvements to the fleet in a highly collaborative, dynamic role that coordinates with the Executive Team. Introduces and oversees systems and activities to maintain oversight of regulatory compliance status and monitors metrics and indices reflecting performance. In addition develop schedules and procedures for and ensures adherence to routine maintenance and non-routine repair of all vehicles in the company’s fleet. Collaborates with leadership in the organization and staff to manage and reduce expenses. Establishes a schedule and parameters for recommended replacement of fleet vehicles.

Wheeling, Illinois

Manages collection routes and driver/laborer performance on a daily basis in single or multiple lines of businesses: Residential, Commercial, Roll-Off and Bagster.Organizes and schedules all necessary resources required to accomplish activities. Coordinates daily operational needs. Plans, distributes, monitors, and follows-up daily route assignments to ensure customers are serviced per company standards and agreements.Manages end-of-day check-in process, capturing and communicating key service, safety, and equipment issues.Monitors driver and laborer time and attendance, minimizing overtime and ensuring drivers do not exceed limits established by regulatory agencies (e.g., 60 hour rule).Reviews weekly demand/volume for routes, determines potential gains from re-routing.Sets and monitors productivity, service, and safety targets for each route and driver.Establishes collaborative relations with unions to resolve employee relations and labor relations issues.Ensures that drivers comply with physicals, drug/alcohol tests, and training required by regulatory agencies.Conducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.Establishes and maintains a safe work environment in compliance with Company/Occupational Safety and Health Administration (OSHA) standards.Documents problem fixes and provides instructions to dispatch/service should problems reocur.Communicates and follows-up on opportunities, problems at customer site, DVIR repairs, container swaps, and safety issues reported by drivers.Notifies customer service of delivery days for specific area.Ensures set-up errors and missed pickups are reported and resolved.Reviews and audits documentation related to route operations on a daily basis (e.g., DVIRs, driver time and attendance, open tickets), following-up where appropriate.

O'Hare International Airport

•Provide airline catering services to several of the largest Airlines in the industry.•Managing all employees related to transportation; evaluated performance and recommended changes if required; International and Domestic Operations.•Appraising staff performance and also taking disciplinary measures when required.•Monitored, updated and maintained all files to ensure compliance to credentials in the department.•Maintained the implementing of managerial programs and requirements along with analyzing and evaluating internal work operations for improvements in the department; In addition to operating in accordance to customer requirements.•Identifying operational issues, potential problems and opportunities. •Resolving and managing queries and complaints courteously and efficiently.

Memphis

•Account Manager for the largest revenue generating airline customer in the Ohio Valley Region (FedEx).•Responsible for managing inventory for FedEx World Headquarters and distribution of inventory around entire globe to all FedEx catering operations.•Maintained SAP P.O. ordering and billing of all products and services.•Responsible for the training of Operations Managers and supervisors, as well as the implementation of all company goals and standards in the operation.•Developed and maintained working relationship with local FedEx operators, as well as providing research and development opportunities for new products, services and cost savings.

O'Hare International Airport

•Provide airline catering services to several of the largest airlines in the industry. Domestic and Charter Operations.•Maintain a clean, professional, and safe working environment by inspecting and scheduling maintenance, and ensuring that all office and warehouse equipment is properly accounted for and in safe working condition.•Utilize superior communication skills to motivate staff and develop effective working relationships with peers, executives, airline customers and employees.•Address all employee and supervisor performance problems promptly and directly in accordance with company personnel policies and procedures.

•Lead, direct and manage inbound and/or outbound site operations to ensure that the operations management team and employee work force execute daily operations at or above the customer's and company's standards.•Maximize profitability through superior customer service through operational excellence, effectiveand prompt communication and follow-up on all pending matters with the management and employee work force.•Planned and monitored daily staffing and adjusted accordingly to ensure adequate staffing levels that support operational demands and business objectives.

Supply Chain Management, Transportation/Mobility Management

This is a six-course, application-based certificate program provides a solid foundation in all facets of supply chain network, operations.

Honors Diploma, Honors Program

Activities and Societies: National Honors Society Spanish National Honors Society Illinois State Scholar