Christopher Oleson Email & Phone Number

Santiago, Santiago Metropolitan, Chile

Founder and owner of fast healthy restaurant serving office workers and local residents of the Las Condes neighborhood in Santiago, Chile #wildrootssaladbar

Santiago De Chile

Manager within the Strategy & Operations Consulting division of Deloitte Chile with extensive expertise in the design and delivery of large transformational projects in the areas of Shared Services and Outsourcing, Global Business Services, Enterprise Cost Reduction and Operating Model Design

Greater New York City Area

Consumer Products: Developed global outsourcing delivery solution and successfully implemented outsourcing transition across 35 markets and four global delivery centers▪ Organized and led solutioning sessions between client and outsourcing provider to align on service delivery solution, process scope, timeline, resources and IT requirements▪ Managed global outsourcing transition involving a highly fragmented FTE base; transition included process documentation phase, onshore and offshore knowledge transfer/training, parallel run/dual processing phase and Go-Live ▪ Developed detailed SOWs across F&A and Customer Service functions illustrating process taxonomy, FTEs, volumes, systems, languages, and regional differences

Greater New York City Area

Transportation and Logistics: Identified cost reduction opportunities across back office functions to fund future growth ▪ Identified $9 million in annual savings opportunities within the Finance Function through enhancements to the Service Delivery Model including the expansion of Shared Service Centers (SSCs) and by establishing Centers of Excellence (CoE)▪ Analyzed client’s P2P, O2C and certain Tax processes to identify opportunities for process improvement leading to an estimated $4 million in annual savings Media: Managed multiple newspaper properties through operating model transformation to become more efficient and digitally-oriented media organizations▪ Managed transition of selected F&A processes from multiple local newspaper properties to onshore SSC▪ Stabilized F&A department for select local newspaper property by redesigning core F&A processes, enhancing credit and collections efforts and redesigning future state resource model▪ Led effort to consolidate separate sales, fulfillment and billing processes between distinct print and digital ad teams to align to new operating model structureConsumer Products: Developed functional and regional Operating Models working with diverse group of global stakeholders to gain alignment and build momentum for changeFinancial Services: Facilitated the implementation of client’s global strategy to deliver a market-leading CoE capability, driving cost savings by leveraging low cost locations for the enterpriseInformation Services: Assisted in the divestment of client’s off-shore SSC operations to a global outsourcing partner while concurrently entering into a long term outsourcing services contract with the partner

Greater New York City Area

Led strategic sourcing process for wireless telecom services at global consumer products client. Performed commodity analysis and spend validation, developed sourcing strategy and conducted supplier negotiations ▪ Captured over $3 million in savings and developed plan for improved spend management model to eliminate internal fraud and abuse▪ Negotiated $10 million global contract for wireless telecom expense management provider driving significant productivity enhancementsFacilitated project management for a shared services supply chain transformation initiative, merging the warehousing and distribution operations from multiple divisions of a large consumer products company ▪ Collaborated on supply chain network design study resulting in optimized material flows and distribution center locations▪ Supported operating model design to set up new shared services organization, while facilitating business case development to quantify benefits from transformation and build momentum for change▪ Implemented stakeholder mapping process to measure and develop action plan for key stakeholder buy-in

Greater New York City Area

Supported project management during the implementation of a financial shared services center with both onshore and offshore (BPO) operations for major hospitality client▪ Assisted in establishing and outsourcing application support services by facilitating workshops for scope definition, mapping application support processes, assigning roles and responsibilities using process maps and establishing standard operating procedures▪ Analyzed and compiled global hospitality industry market analysis focusing on key industry drivers, trends and challenges.

Greater New York City Area

▪ Fostered new and existing client relationships in diverse product divisions including aluminum wire, welding and industrial heavy machinery for the environmental and mining industries▪ Negotiated and secured contracts with major new clients in Korea, Romania, China and South Africa, while enhancing key relationships with core clients▪ Identified and established strategic distributor partnerships in Korea, China, and Taiwan, resulting in average 50% sales increases in those markets

Mba, International Business

International Mba Exchange Program

Bs, Business Administration, Marketing

Activities and Societies: Beta Gamma Sigma

Education record

Education record