Duties and Responsibilities:Provide technical support over the phone for various internet connections and internet based products.Help fix any and all flaws in the system to allow to move forward in the set goals of achieving high- quality internet services to customers.Help get customers online over the phone, get new customers signed up for higher speed internet broadband.Exceed customer's expectation by providing excellent customer service through handling calls in an efficient time.Solve customer's internet issues including, intermittent signals, information of current outages, and hardware diagnostics.Assist in the establishment and maintenance of high level of customer trust and confidence in information Technology knowledge and of concern for customer's need.Connect wires and cables to terminals, remove and replace hardware when needed through site surveys and antenna alignment to obtain the strongest signal connection.

Duties and Responsibilities:Provided exceptional customer service by recommending and appraising customers on service options, pricing and savings opportunities through membership and promotional information.Received cash and electronic based payment options from customers, gave back balances and maintained accounts of payments received on daily basis.Evaluated vehicles’ exterior ahead of car wash service to ascertain and relayed all issues to customers.Interacted face to face with customers to understand vehicle detailing needs and delivered quality satisfaction.Helped customer complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.Recorded and monitored inventory levels for adequate supply of chemicals and materials necessary.Reconciled cash drawer at start and ended of each shift, accounting for errors and resolving discrepancies.Ensured implementation of safety standards while car wash is in operation through training of all employees.Ensured timely paycheck distribution to the co-workers and employees.Prepared weekly staffing schedules and maintained a record of all employees.Monitored vehicle flow to car wash area and maintained optimal quality standards in the facility.