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Responsible for managing communications across global AppleCare employees at all levels while handling email support; hosting and administrating global manager meetings on a bi-weekly basis.

- Scaled iPhone products from engineering builds to ramp volumes within the iPhone Operations organization.- Influenced multiple cross-function projects without any supervisory designation, while actively building rapport with partners across multiple diverse teams.- Navigated through a complex organizational matrix to locate, recruit, and build relationships with key partners for project progression.- Hosted bi-weekly syncs with all cross-functional partners to track feasibility progression.

Partnered as a liaison to a specific sales region. Participated in weekly team meetings to gather feedback and provide updates on day to day operations.Responsible for implementing new innovative ideas to help expedite and expand the business. Created and expedited education proposals, revisions, and other forms of correspondence to purchasers and education leaders at their respective institutions. Facilitated cross-functional collaboration with Sales Support for daily pre- and post sales operations.Provided additional support to customer base when sales team is unavailable.

Managed a set number of K-12 and higher education accounts based out of NJ, PA, and WV. Worked with a team including field partners, Systems Engineers, and Development Executives to best meet the customer needs; including developing workarounds for budget restrictions, product time frames, marketing email blasts, and follow ups.Forecasted potential short term and long term opportunities; consistently building the pipeline.Developed One to One strategies for institutions that are revamping their IT base or adding to their existing infrastructure. Created and revised formal proposals; working cross-functionally with the leasing teams to create complete solutions for long term customers.Responsible for creating new education accounts; making sure customers had all follow up contacts to help both parties utilize their time and energy.Met with the Marketing teams monthly to work on outgoing content for email blasts. Followed up with institution "decision makers" to drive attendance to local Apple Road Shows.

Provided assistance to online customers based on their needs and wants to help build a perfect solution.Helped pilot and establish Australia/ New Zealand / Singapore sales teams.Consistently maintained over 100% attainment on all metrics during tenure, while also receiving multiple customer service awards.Designated as team advocate for the iTeam which would gather weekly to discuss weekly concerns & areas of opportunity.

Utilized excellent communication skills to offer incoming and outbound customers many different solutions to better their financial stability. Received inbound calls from potential new clients; offering a number of credit services.Performed outbounds to old customer of Wells Fargo to bring in new forms of cross business.Maintained current accounts, processed forms from customers, processed paperwork to underwriters.

Assisted inbound callers with questions about online product and placing orders.Found complete solutions, utilizing up-selling and cross-selling techniques. Conducted team trainings, piloted and established mentoring program for new hires.

Managed and lead 17 Verizon Kiosk locations across Washington state. Performed and regulated weekly trainings and huddles on new and upcoming products.Brainstormed marketing strategies with store reps to bring in additional local business.Conducted weekly conference calls with store reps, providing them with the updated information needed for their assigned locations.Performed weekly visits to guarantee clean displays and properly displayed product.