Christopher Olson Email & Phone Number

• Configure, implement, support, and maintain applications,solutions, and business processes to meet the operational andtechnical needs of the organization.
• Provide guidance as a technical expert as it relates to assignedapplications.
• Ensure effective systems usability by completing key initiatives,enhancements, and vendor driven updates/upgrades.
• Lead projects for non-key initiatives and manage workflow to meetdeadlines.
• Create and maintain master copies of support documentationutilized by Clinical Applications team members
• Recommend new applications and/or design modifications toenhance clinical operational needs.

Menomonee Falls, WI

- Acted as a point of escalation for other analysts in need of assistance with trouble calls - Trained new analysts in troubleshooting/escalation within the Froedtert environment - Maintained support documentation used by Service Desk staff in troubleshooting technical issues. - Interfaced with project managers and other IT teams regarding environment.

Menomo

• First point of escalation for trouble calls
• Assisted staff with Microsoft Office and Outlook "How to" questions
• Utilized Active Directory to manage user accounts and domainobjects
• Troubleshot workstations experiencing hardware and softwarerelated issues
• Troubleshot local and networked printers utilizing Windows, UNIX,EPS and VPSX print queues
• Triaged network related issues to proper departments as needed

Associate Of Arts And Sciences - Aas, Computer Networking Systems

Associate Of Arts - Aa, Culinary Arts/Chef Training

Activities and Societies: Graduated with Honors