Christopher Osorio Email & Phone Number

Hollywood, Ca

Greater Los Angeles Area

• Maximize office productivity through proficient use of appropriate software applications. This includes management of agent schedules, the scheduling of all meetings, breaks, and time off requests— as well as processing adherence adjustments in the ASPECT eWFM environment.• Assist management in identifying trends and develop steps to minimize impact on customers, including monitoring of call center queues and agent phone behavior in AVAYA.• Prepare activity reports for guidance of management including skill summaries, adherence reports, shrinkage reports and max delay reports.• Maintain contact with supervisors, IT, Bridge and Operations teams as well as our outsource vendors.

Culver City, Ca

• Handled incoming calls pertaining but not limited to retention, technical issues, pricing, or moving.• Worked with our clients to keep them as loyal subscribers, as well as maintaining daily quotas for the day. • Troubleshoot equipment and sent out technicians to fix issues on site.• Trained to handle escalated supervisor calls, in the absence of supervisor availability.

Culver City

Temp Project• Monitored retention agents within the enterprise.• Ensured agents adhered to guidelines and procedure by listening and scoring their calls.• Submitted daily call reports on agent's performance and recommended immediate coaching (if needed).

Baldwin Park, Ca

• Collaborated with multiple medical departments throughout the South Bay and Orange County service areas. • Scheduled appointments, sent messages to physicians and nurses, and contacted pharmacies for prescription statuses and information.• Capable of efficiently solving patients concerns.• Serviced patients effectively while working with physicians and nurses from multiple facilities. • Achieved multiple 100% Quality Assurance ratings.

Associate'S Degree, Communication And Media Studies

Diploma, Professional Makeup Artistry

Diploma, General Studies