Christopher Ossenfort Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Coraopolis, Pa, Us

● Implemented and coordinated all Loss Prevention best practices and SOPs in a high volume store. ● Testing and piloting of a new inventory vendor in district/region before launching to the entire company. ● Conducted Loss Prevention assessments and investigations. ○ Detected, investigated, and documented Organized Retail Crime, as well as other violations of law and company policy.● Trained all store associates and managers on company Loss Prevention programs to ensure compliance with policies and procedures. Conducted ongoing MES training, ensuring timely completion of certification programs, and assisted with all new-hire training and in-depth training for specialized positions.● Preformed stretch assignments with the District Loss Prevention Manager conducting compliance, safety, firearms, LP and other various audits in a multi-unit setting.● Ensured the physical security of the building management and assets by completing monthly alarm tests, resolving alarm and CCTV issues with upper management. ● Analyzed exception reports to identify areas of opportunity for improvement and created implementation plans.● Ensured accurate and correct following of operational processes for compliance with SIM, Transfers, Claims, RTVs, SFS, BOPIS, and Known Loss Reporting.● Supported the Shrink Coach in ensuring compliance of self-assessments.● District shrink coach captain, assisting with setting up meetings and the meeting agenda for the shrink coaches. ● Collaborated with law enforcement and other local retailers to identify and apprehend shoplifting subjects during and after a shoplifting event.

Coraopolis, Pa, Us

● Led Loss Prevention efforts by executing floor surveillance of suspicious and concerning behaviors and reacted quickly to deter or apprehend a subject post incident, in accordance with company policy.● Provided training and education to associates and managers on Loss Prevention and customer service skills.● Collaborated with law enforcement and other local retailers to identify and apprehend shoplifting subjects after a shoplifting event.● Utilized exception-based reporting systems to identify potential theft or fraud.● Worked cross functionally and collaboratively with team members to prevent theft.● Assisted the physical Inventory project yearly throughout the district as an audit leader or captain, ensuring accurate counts of inventory and identifying discrepancies. ● Achieved a post-incident apprehension rate of over 30% in FY 2022 exceeding company goals.

Coraopolis, Pa, Us

● Managed a team of 20+ cashiers ensuring excellent customer service experience.● Monitored team metrics, credit cards, warranty plans.● Trained all new associates on operation systems and loss prevention. ● Conducted till balancing for all registers and safe counts to ensure accuracy daily.● Was responsible for all discounts and override decision making at the register.● Triaged customer concerns to ensure a swift and productive solution to prevent further escalation.● Led a team effort to grow the store’s protection plan conversion rate from under 10% to over 20% and a personal conversion rate growth of 30%.● Identified the need for and led role play training for team members.

Coraopolis, Pa, Us

● Helped customers locate items, join rewards programs, enroll in protection plans and apply for private label credit cards.● Ensured customers had a fast and friendly check out experience.● Assisted shift managers with triaging customer concerns and creating break schedules.

Coraopolis, Pa, Us

Bachelor'S Degree, Business Management

Associate'S Degree, Business Administration And Management, General