Christopher Oswald Email & Phone Number

Queens, New York, Us

Managing a successful field operations team, consisting os both direct company employees and 3rd party vendors throughout Long Island , New York.Drive positive measurable KPI’s, promoting efficiencies and customer satisfaction Oversee logistics team to ensure the organization remains in compliance Ensure front line supervisors drive positive results including (productivity, completion, rework / repeats, OTA%, and customer satisfaction ) Work closely with area safety leadership to drive a continuous safety culture and ensure all initiatives are metAddress all escalations including corporate and agency complaints with urgency. Focused on driving revenue, reducing costs and maintaining a positive EBITA Support and partner with the project management team to ensure the successful roll out of new products, services and updatesContinued cross collaborations with all departments to ensure goals are met and customer satisfaction remains a priorityExperienced in managing under a CBA.

Stamford, Connecticut, Us

Operations manager for Northern Manhattan / NYC area. Our goal was to drive productivity and customer satisfaction while prioritizing the safety of all field technicians. Operating efficiencies remained a daily focus as well as ensuring all projects were being managed and completed to goal. To achieve success, we focused on creating and maintaining a team atmosphere, where employees were given sense of ownership and could be proud to be part of something bigger.

Tasked with overseeing the field operations of the NYC, Bronx Altice facility, driving productivity, promoting safe operating procedures, while driving both customer and employee satisfaction. Daily focus on the organization's RIFR and general safety of all field technicians, NPS (customer satisfaction), work quality and operating efficiencies. Above all, creating and maintaining a team atmosphere, where I worked closely with both senior level leadership and frontline supervisor team to create a synergy with all departments and business entities.

Bethpage, New York, Us

-Responsible for a team of 12 technicians, ensuring that all company goals and safety procedures are met.-Responsible for opening and/or closing of the facility on a daily basis. -Overseeing special projects as assigned by the AOM’s.-Working closely with multiple departments, following up on referrals and customer concerns as needed.-Objectively completed all technician reviews and evaluations.-Assist with new hire interviews, providing insight and job descriptions.

Bethpage, New York, Us

-Responsible for installations and repair of video, online and voice over IP products and services.-Ran construction truck for over 3 years, in which I was responsible for underground feeder and coaxial burial, new build projects and apartment maintenance. -Worked together with network and construction departments utilizing direct communications, in correcting system problems or pending construction referrals, keeping every customer as a main priority. -Handled VIP calls or corporate complaints that needed to be addressed in the LI West area.-Actively assisted direct supervisor with daily team operations.