Christopher Otis Email & Phone Number

Toronto, Ontario, Ca

- Product Owner innovating the design and go-to-market strategy of Commercial Prepaid Card product suite including payroll cards, reloadable cards, and gift cards- Managing $27MM+ annual revenue debit card portfolio exceeding 680M cards- Product Manager for Commercial Plus Card solution (B2B, Procurement, T&E)- Excel with sound risk practices under various audits and regulatory reviews- Executed on several project enhancement initiatives including EMV enablement, contactless (tap-to-pay) capabilities while LOB Leader for ongoing vendor oversight

Toronto, Ontario, Ca

- Key Business Lead for critical online banking application with responsibility for development, sales strategy, and profitability for the Commercial Bank- Key Business Lead for online banking product conversion during major bank integration while simultaneously introducing new go-forward commercial platform and maintaining client retention - Marketing and Communication Lead during bank integration for commercial online banking while also serving as SME for data mapping to ensure smooth transition

Toronto, Ontario, Ca

- Coordinated product research, analysis, development, and implementation of web-based banking products used by commercial and small business market segments- Developed, assessed, and launched enterprise Commercial Online Banking platform and File Transmission product and brought to market including all sales collateral - Developed, tested, and launched enterprise Remote Deposit Capture (RDC) solution- Business Lead for multiple online banking product conversions from bank acquisitions

Toronto, Ontario, Ca

- Managed a highly technical team supplying support for commercial online banking as well as various data transmission products (FTP, Connect Direct, etc.)- Oversight for contact support center including phone and written message correspondence ensuring quality and monthly service levels were met- Partnered with Bank Operations, Commercial Sales and Information Technology while also collaborating with customers as needed to remediate technical issues

Toronto, Ontario, Ca

- Retail online banking subject matter expert within the Contact Center business- Communication coordinator for all eCommerce sponsored enhancements- Trainer for all online banking facets to new hires, supervisors, and Senior Mgmt.- Quality control and service level management of call center phone/email support

Toronto, Ontario, Ca

Promoted strong and lasting Customer relationships through a Call Center environment by providing quality Customer service and sales in an efficient and highly professional manner. Achieved a high level of success by understanding Customer needs and identifying opportunities to grow the business. Provided exceptional Customer service by meeting all Customer demands as they related to a range of issues varying in complexity, while also providing support to other personnel with varying experience levels. Displayed positive, professional tone, exhibit empathy when required, deliver key attributes and provide a WOW! experience for the Customer. Took ownership of Customer concerns and resolved Customer issues at first point of contact.

Portland, Me, Us