Christopher Oxford Email & Phone Number

Everett, Wa, Us

Seattle, Wa, Us

• Provide day-to-day operational support for internal line of business applications, ensuring high availability and minimal disruption to business operations.• Troubleshoot application issues reported by end-users, analyze problems and implement timely and effective solutions.• Conduct thorough analysis of existing business processes and workflows to identify areas for optimization and automation.• Collaborate closely with cross-functional teams, including developers, system administrators, and business stakeholders, to resolve application-related problems efficiently.• Work closely with business stakeholders to gather requirements, analyze business processes, and identify opportunities for system improvements.• Act as a liaison between business stakeholders, development teams, and other IT professionals to ensure effective communication and collaboration.• Administrates and maintains Atlassian (Confluence & Jira) for the environment

Seal Beach, California, Us

• Coordinated and managed information system hardware, software, and system updates.• Assisted with the configuration of a new installation of Azure Intune to advance Hybrid devices in the environment.• Aided with new equipment installation, set-up, and maintenance for workstations, and printers.• Upgraded software approved by executive staff throughout the company.• Managed and maintained company IT assets.

Roseville, California, Us

Senior Analyst / Tier III Lead• Provided PaaS and SaaS support to 30+ tenants/companies in cloud and hybrid environments• Refined the Service Desk team through mentoring as the point of escalation for any difficult issues• Performed license management for 3rd party applications and internal/External Azure licensing • Audited unused accounts saving Direct Technology $7500 monthly• Worked within the Admin Consoles of Azure using various RBAC roles to accomplish administrative tasks customers required to resolve complications• Created and managed network user and administrative user accounts in Active Directory, Azure, DevOps, Jira, Miro, and other various 3rd party applications• Updated accounts for tenants using PowerShell through AD updating the Azure AD accounts.• Managed, administrated, and configured Intune for both hybrid and cloud-based environments • Managed and administered devices through Intune • Configured and updated Intune baselines• Helped in the migration of 800+ AD accounts from hybrid to cloud-only infrastructure• Completed all projects assigned and created documents where needed• Supplied technical application support through requests utilizing the Autotask ticketing system• Collaborated with customers to build Workflows using Power Automate in Azure• Created Security Groups in Azure the Service Desk used for Role Assignments• Administrated and developed the Service Desks SharePoint site for internal use

Bangalore, Karnataka, In

• Worked with team of 4 to create telemetry options during the process of a Reset this PC.• Investigated new ways to get telemetry from devices and to store that data for usage.• Helped implement a scripted version of Reset this PC for MSFT Government laptops to send telemetry data to be used in Power BI.• Created documentation on the process of a PowerShell scripted Reset this PC.• Updated and created Monthly and Quarterly Business Reviews to be showcased to Microsoft for our team.

Kirkland, Washington, Us

Security Engineer | HVA Identity and Isolation SRE Technologies Used: Windows Server 2012/2016/2019, Active Directory 2012/2016, SQL Server 201x, DNS, IIS, Remote Desktop Gateways, PowerShell, Kusto, VS Code, Forefront Identity Manager, Hyper-Visor VMs, Azure Active Directory, Azure Runbooks, Azure Monitoring and Alerting, Teams• Monitored and managed High Value Asset (HVA) infrastructure for COSINE Devices & Gaming (CDG).• Managed several enterprise class Windows Active Directory and Federated Azure Identity implementations.• Defined, created, and managed metrics and KPI’s for reporting and ticketing through Azure Alerting.• Issued, renewed and revoked smart cards, applications, and SSL certificates.• Created and implemented automation features to eliminate common manual tasks using PowerShell and Kusto.• Secure Silo Administration functions as well as site whitelisting for internal services.• Demonstrated complex troubleshooting skills, deep knowledge of the services running on the infrastructure, while working with engineers and vendors to resolve issues.• Participate in defining and developing long-term tooling and platform strategies.

Kirkland, Washington, Us

Service Engineer | HVA Digital Patching Team Technologies Used: Windows Server 2012/2016/2019, PowerShell, Hyper-Visor VMs, SCCM, SSRS, SCOM, Power BI, Remote Desktop Gateway, Active Directory 2012/2016, Office 365, Skype/Teams • Updated Windows Security and Critical patches for 2000+ servers monthly using SCOM and SCCM with a WSUS backend employing PowerShell commands and scripts.• Created and ran reports from SCCM using SSRS for tracking of patch progression.• Created and presented reports monthly on total infrastructure, outliers, and repair items for outstanding issues that blocked patching.• Utilized QUALYS Power BI report for vulnerability scans on servers.• Updated documentation on patching processes.

Kirkland, Washington, Us

System Analyst III | Team Lead• Team-leader of an eight-member team in newly created High Value Asset Operations Center.• Created 100+ knowledge articles for Operations Center procedures.• Provided support to 5 HVA Teams using Incident Management to recover from severe outages.• Built lectures and trainings to enhance the team’s capabilities and understanding.• Trained new team members on roles and responsibilities.• Helped to build and implement Power BI reports to reflect trends of issues.• Created and managed user accounts for Xbox domains using Active Directory.

Atlanta, Georgia, Us

CRM DSE Dynamics 365 Technologies Used: Windows Server 2012/2016, PowerShell, Remote Desktop Gateways• Responsible for Tier 2 support of an online service. • Daily deployments using PowerShell and MS software, maintaining and debugging with bug analysis. • Support on calls with incident management and running pre-generated scripts against deployments. • Focused on maintaining the current environment, drive improvements and efficiencies by creating new processes, automation, and tools to help maintain the service.

Kirkland, Washington, Us

One Store Operation Center Technologies Used: Windows Server 2008/2012, Skype, Remote Desktop Gateways, SQL 2008/2012• Provided support through incident management to restore service operations and minimize impact to services using monitoring dashboards and ticket queues.• Ensured service levels and quality were maintained for services by escalating incidents to teams.• Resolved or escalated issues to the next service level tier within published SLAs.• Communicated with partners during outages / service disruptions by initiating, engaging and driving communications to resolution. • Effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure, when specified.

Seattle, Wa, Us

Monitoring Team (March 2013 – October 2014)Technologies Used: Windows Server 2003/2008r2, BMC (Portal, ProActiveNet, Patrol, Event Manager), Linux Bash-Shell, Active Directory 2003/2008r2, ORCA, EPIC, Oracle, SQL 2003, VMWare, SharePointSenior Computing Specialist • Subject Matter Expert on BMC monitoring/BMC Event Manager supported 1500+ servers and applications.• Utilized scripting to configure BMC Portal, BMC Event Manager, and Web Services.• Supported centralized, real-time systems that monitored critical desktop, websites, applications, databases, networks, and infrastructure at various sites utilizing MS Windows and Linux Red Hat.• Worked with the Active Directory admins in building groups to enhance specific needs of the enterprise.• Worked on projects to design / integrate monitoring systems and infrastructure critical to the enterprise.• Maintained relationships with Teams to ensure monitoring systems were complete and comprehensible.• Created a monthly report in USD ticketing system to show trends for Data Center access.• Designed, implemented, and maintained Data Center Operations and Monitoring team SharePoint site.

Seattle, Wa, Us

Help Desk (June 2007 – March 2013)Technologies Used: Windows Server 2003/2008r2, Active Directory 2003/2008r2, ORCA, EPIC, MS OfficeSenior Systems Analyst • Managed Knowledge Base Team of 4 Help Desk Technicians.• Created Knowledge Base for Help Desk Team using Unicenter Service Desk ticketing system.• Created an On-Boarding system for all new applications that were requesting Help Desk support.• Combined Outage reports into an Excel graph to showcase a 6-month period of Daily Operations Outages this report turned into an executive report to tracking outages monthly.Computer Technician II• Maintained technical customer support through phone and email requests utilizing Unicenter Service Desk ticketing system for internal applications and systems.• Upheld UW Policies and Procedures and HIPAA regulations while giving technical support for customers.• Added and updated MS Active Directory users, groups, and computers to complete user requests• Performed technical support for users connecting to share drives on LAN throughout enterprise.

Seattle, Wa, Us

• DHCP enabling project. • Led team of six daily to complete work that was required • Changed all PC's or Laptops on the network from static to dynamic IP addresses • Ensured the anti-virus is up-to-date, and the SMS client is running on each machine. • Covered 2 subnet per day, working on over 50 PC's and 30 Laptops per Subnet• IP Printing project • Led team of six daily to complete tasks assigned • Catalog all the network printers throughout the hospital • Detailed each printer IP's and MAC addresses. • Covered 3 subnets per day, touching 100 printers daily • Responsible for handling over 6000 workstations and printers that needed to be converted and or surveyed while maintaining current hospital policies on all machines covered.

Redmond, Washington, Us

• Performed Help Desk support for the Microsoft Sales Team, with specialization in the Daylight Savings Buy-In Team, and their customers. • Received inbound calls and emails from customers with older versions of Microsoft software and provided the needed specific hotfix to their company. • Provided technical assistance to those individuals who needed help completing and implementing this hotfix into their systems.

Redmond, Washington, Us

• Provided technical and operational help desk support specifically for the MSCOM Web Operations team in support of Microsoft.com. • Performed troubleshooting for applications and systems and provided technical support for Microsoft project activities directly related to the MSCOM Web infrastructure, including IIS servers and associated hosted applications. • Proactively handle troubleshooting, resolution, and escalation of MSCOM site and service issues, MOM alerts, Cluster Sentinal events, Keynote hits, and any software problems that may affect MSCOM operations. • Monitor client-server applications, servers, and clusters across the network for Microsoft.com. • Worked with Windows Vista to support MS SQL 2000 and Longhorn (2005) servers as well as IIS servers.

Baar, Ch

• Maintained current customer service level agreements with Verizon Wireless and T-Mobile by efficiently answering and troubleshooting Windows and Macintosh platforms via telephone queries, e-mails and other media interactions for customers who use wireless data products and services: • Responsible for troubleshooting hardware/software issues, identifying and resolving network/application issues, as well as providing information on how to set-up and use products answering device questions. • Providing support for callers by utilizing AMS Remedy ticketing software and ACSS Billing/Ticketing Software throughout the correspondences

Dallas, Tx, Us

· Provided helpdesk support for both internal and field service calls for all software password related issues.· Created trouble tickets for customers organized by AMS Remedy ticketing software.· Programs that were supported daily included: Peoplesoft, Oracle, Siebel, and Laser.

Washington, Dc, Us

Radio Technician (Private – Lance Corporal)• Maintained and repaired radios, telephones, computers, radar systems and circuitry including networks containing a wide range of different arrays and combining over four different bandwidths to include HF, VHF, UHF, and FM. • Identified problems, diagnosed causes and determined corrective actions to maintain each electronic piece of gear under my responsibility. Section Supervisor (Radio Repair, Shipping and Receiving, Publications) (Corporal)• Supervised and directed eight Marines, performing routine radio technician daily duties. Was responsible for checking over 40 pieces of equipment daily and inspecting each system prior to returning to owning unit. • Managed drivers for pickup and receipt of over 100 pieces of equipment daily. • Successfully took charge of the allocation of funds, equipment and publications to all sections within the company.

Computer Game Design

Mcsa, Computer Information Technology

Communication And Electronics