• Responsible for relationship management of internal Technology & Operations customers and their training needs. • Manage training initiatives throughout the project lifecycle, including: conducting needs analysis, designing, and developing courseware that is creative, engaging, and meaningful to the target audience.• Familiar with Adobe Creative Cloud platform (including Photoshop, Illustrator, After Effects, Premiere Pro, Audition, Dreamweaver), Adobe Captivate, Lectora Inspire, and Camtasia Studio.• Experience with PeopleSoft ELM platform.

• Partnering with emergency management director, and managed the evaluation, enhancement, and ongoing execution of Steele County Emergency Management Programs.• Collaborating with media agencies, developing/communicating weather, mass casualty, and all-hazard preparedness information, mitigating community risk, and increasing citizen safety and security.• Managed response and recovery during multiple tornado and county-wide flooding events, activated incident command system, executed incident action plans, and minimized property damage and loss of life.• Successfully prepared, submitted, and secured numerous state and federal grants, administered grant funding, and supported the acquisition of state-of-the-art equipment, specialized labor, and supplies.• Recruited, trained, and directed volunteer Skywarn and Community Emergency Respond Teams and expanded county emergency response preparedness.• Recruited outsourced subject matter experts, organized, hosted, managed, and administered training exercises, and assured compliance with state and federal after-action reporting requirements.

• Managed the instructional development, implementation, rollout, and administration of a $750,000 learning/E-Learning Program, taught one to three training classes daily, and facilitated quality instructional delivery to over 1000 organization-wide pilots.• Partnered with third-party vendor, served as subject matter expert, created system training scripts, collaborated on the development, review, and final approval of 17 learning modules, and extended computer-based-learning to an on-demand training model.• Championed/introduced a computer-generated virtual flight deck and training model, integrated complex procedural and protocol training components, reduced real flight simulator demands and training cycle time by 40%, and saved millions in annual training costs.• Reengineered/redesigned a graduated and sequential training flow plan, optimized equipment utilization, and doubled training productivity and throughput.• Created and implemented contingency training plans, facilitated a more efficient recovery process to accommodate student failure/validation issues, and reduced additional training demands.• Championed the transition of hard-copy to tablet-driven training manuals, improved instructor informational accessibility and consistency, and increased training quality and integrity.• Created and aligned learning objective document to meet training requirements, and substantially elevated overall student performance and qualification levels.

• Served as program instructor and trained, developed, and qualified hundreds of pilots on aircraft systems policies and procedures, and achieved pilot competency and safety performance objectives.• Transitioned training models from 35 millimeter slides to PowerPoint to early computer-based-training modules, reduced training footprint and labor demands, and improved program quality.• Conceptualized, designed, developed, and implemented system-specific training modules, reviewed training performance quality, implemented continuous program improvements, and optimized instructional delivery.• Served on Merger Team, aligned the Northwest/Delta Airlines policy and procedural performance of 12,000 pilots, and managed a highly-efficient staff transition process.• Led Train-the-Trainer initiative, mentored, trained, developed, and supported 20 to 25 program instructors, and optimized instructional delivery and student performance levels.

• Performed Functional Check, Post Maintenance, and In Flight check procedures, troubleshot/verified DC-9 aircraft operational issues, and assured aircraft flight worthiness and safety compliance.• Partnered with Dispatch, Third Party Maintenance, and Pilot Teams, secured pilot crews, and oversaw aircraft testing, validation, and re-deployment.