• Managed and delivered services to a clientele of over 10,000 individuals and organizations.• Provided email technical support, swiftly resolving complex hardware and software issues for end- users.• Lead the support and troubleshooting of workstations, servers, and complex network-related challenges.• Conducted system administration for Office 365, Windows Servers, and workstations across multiple clients.• Deployed critical business applications through Endpoint Management.• Monitored and resolved client backup solutions.• Proactively handled escalated client issues through established channels.• Committed to maintaining and enhancing client security standards, alongside securing confidentiality of sensitive information.• Lead the security audit process, overseeing, and evaluating enterprise-wide anti-virus solutions.• Inspected alerts from security monitoring tools, promptly investigating and reporting incidents of suspicious activity.• Employed advanced analytical skills to dissect security breaches, identifying root causes and facilitating effective problem resolution.• Maintained a record by thoroughly documenting support issues and their resolution steps within RSM'sservicenow ticketing system.• Proactively analyzed reported client cases to identify chronic issues within software, systems, or network infrastructure, pinpointing potential hardware or software corruption.

• Managed Azure subscriptions, resource groups, and implementing role-based access control for efficient governance.• Deployed and managed virtual machines in Azure, focusing on performance and scalability.• Managed storage solutions, facilitating data import/export and storage management within the Azure environment.• Knowledge of security protocols, including IP access lists, firewalls, and troubleshooting system and network-related issues.• Experience working with SIEM tools for security incident response, logging, monitoring, and proactive threat detection.• Proficient in Microsoft 365 administration, providing support for various Office 365 products and services.• Conducted security training sessions for end users to enhance organizational resilience.• Extensive knowledge in performing environment discovery and designing onboarding processes for Azure, Office 365, Endpoint Manager, identity protection, and conditional access.• Managed Microsoft Cloud Services such as SharePoint Online, Exchange Online, ADFS (Active Directory Federation Services), and Office 365.• Ensures integration among these services while maintaining their functionality.• Led security incident response efforts, collaborating closely with SIEM tools to strengthen system defenses.• Set up backup solutions to guarantee data integrity through cloud services.• Collaborated with the support team to assist business customers, leveraging expertise in various Office 365 products and services.

• Supported and resolved issues related to workstations, servers, and network systems.• Conducted system administration for Office 365, Windows Servers, and workstations across multiple clients.• Ensured the security and management of workstations and network devices using Cisco Firepower.• Deployed critical business applications through Endpoint Management.• Diligently monitored and resolved client backups.• Expertly escalated client issues through proper channels.• Managed cases based on predefined impact and priority criteria.• Maintained rigorous client security standards and upheld information confidentiality.• Assisted in security audits, managing, and evaluating system-wide antivirus software.• Analyzed alerts from various security monitoring tools and reported and investigated suspicious activity incidents.• Identified root causes of security breaches to facilitate effective problem resolution.• Meticulously documented support issues and resolution steps in the ServiceNow ticketing system.• Monitored reported client cases for trends, identifying potential chronic issues in software, system, or network infrastructure indicative of failing hardware or software

• Managed and maintained Active Directory for 4,000 users and computers.• Oversaw Intune to deploy PC configurations, policies, and maintain device standards with conditional access.• Provided remote IT support for clients, resolving various computer issues.• Effectively troubleshooted major IT network outages within a large network infrastructure.• Deployed 3rd party applications via Intune using Azure.• Managed users through the Mitel phone system and resolved phone system technical issues.• Investigated and remediated security issues.• Collaborated seamlessly to complete group IT projects.• Proficiently managed and troubleshooted mobile devices through Intune

• Oversee all IT issues in strict adherence to CJIS policies, ensuring compliance with Florida law enforcement regulations.• Expertly re-image computers and install Windows software and applications.• Proficiently troubleshoot IT healthcare-related technical issues, including software and hardware problems.• Respond promptly to emails and tickets within a 300-user environment, delivering effective support.• Manage a complex networking infrastructure featuring multiple servers.• Possess foundational knowledge of CISCO routing and switching.• Demonstrate basic to intermediate proficiency with Windows Server 2012/2016, including data backup, migration, and user management.• Provide exceptional support for workstations, printers, mobile devices, laptops, and resolve network and wireless issues.

• Proficiently handled aviation, fuel, and refuel operations for helicopters.• Conducted chemical and fuel testing for Army petroleum operations.• Played a key role in setting up petroleum system pipelines for major Army operations.• Operated hazardous materials vehicles and drove a Heavy Expanded Mobility Tactical Truck.• Executed critical security details overseas in Korea.• Coordinated and conducted fitness exercises for Army soldiers.• Trained fellow soldiers in basic fitness workouts and movements.• Provided motivation and encouragement to ensure soldiers met and maintained Army fitness standards.

Pro project management specialist that manages , leads and execute all direct customer projects that involve, house construction, project planning. Current hold a wide various skills in.-management -customer project planning -customer service-mathematical -analytical thinking -inventory