Lean Six Sigma / Continuous Improvement Program Managers collaborate cross-functionally to drive initiatives throughout the global landscape. We lead strategic, high impact projects using proven prioritization and facilitation techniques. We manage complex work groups, coordinate resources across multiple geographies, and produce meaningful measurements. To breed a culture of continuous improvement, we coach and mentor Green Belts and their respective project teams in the selection and application of Lean Six Sigma tools. Working proactively with sponsors and executives, we identify projects with meaningful impact and deliver measurable results.

Lead investigations to determine root cause and to prevent recurrence of major IT incidents, identify problems through incident/trend analysis concentrating in Exchange 2003/2007. Provide continuous improvement for ITIL Problem Management processes.

Service Desk Lead - ITIL consulting.Focusing on continuous improvement: Redesigned FCHP's incident classification, consulted and implemented changes in their New Hire and Security Access Request forms streamlining process flow. Built TV screen monitoring dashboards and essential metrics reporting within Crystal – integrating the reports directly into Fallon’s BMC service desk tool.

2005 - 12/31/2008Sr. Systems Analyst Production Support /3rd Party Technical Vendor Management: Managing vendor SLA’s, Contract reviews, requisition management, coordinate application and corporate wide licensing and maintenance agreements. ITIL Foundation certified.2002 - 2005 IT Governance Program Developer Designed, developed and implemented mission critical Mercury ITG Development application. 1999 - 2002 Lotus Notes DeveloperDeveloped and support Lotus Notes Applications for both web and client applications.

Interfaced on a daily basis with customers of HR, Finance and Administration to support and develop several Lotus Notes databases. Databases contain a high level of security, workflow and table driven fields.Created and supported HRIS data feeds using Notrix for enterprise connectivity. Developed Lotus Notes Databases: Resume tracking / Automated Staffing system with document imaging, PC Purchasing Workflow, Time Off Request, PictureTel University Registration.

Team Leader. Provided daily support, planning and development of the personal and professional growth for a team of 10 instructors.Senior Sales Support. Work closely with the Account Executive team to provide key accounts such as Millipore, Stop & Shop, Duracell, and PictureTel with Application and Education design expertise. In addition, lead nationwide role out’s of customized course curriculum and delivery.Taught over 30 different software applications including Lotus Notes Development courses

Consultant

Taught the following courses: Accounting, Economics, and Software Applications.

Taught Business Courses - Evening Division

Manufacturer representative for Electronic Test Equipment.