Christopher Daniels Email & Phone Number

Dubuque, Iowa Area

Ensure Tivoli monitoring support is running at 98% agent health. Apply monitoring fixes and patches to agents and endpoints as well as remove decommissioned servers from OS monitoring. Create filters in Netcool to send alerts to proper support team for remediation. Add and remove servers and users from Netcool within 10-day SLA. • Collaborated with customers, consistently reaching project goals and achieving 98% satisfactory rate on SLA's for Tivoli monitoring and Netcool support. • Managed monitoring alerts, providing proactive customer support and quickly resolving issues. • Trained new employees and assisted others on team with day-to-day activities, creating high-performing team and ensuring all activities were completed on time. • Utilized expertise in Netcool and served as subject matter expert, providing support, decreasing downtime, and consistently meeting SLAs. • Created script to complete adds and removes across technical platform, assisting co-workers with process and decreasing time to complete from weeks to days. • Utilized project management skills and technical skills, prioritizing workload and seamlessly managing 30+ projects simultaneously. • Ensured that customer with unique type of monitoring system was still receiving support when previous monitoring administration was released by proactively acquiring skills and supporting customer thru the end of contract. • Onboarded to new accounts as needed and often served as sole support on accounts due to account restrictions, ensuring all accounts consistently had at least 1 support person.

Dubuque, Iowa

Provided superior customer service and assisted customers with jewelry needs. Inspected and sent customer items for repairs if needed.

Dubuque, Iowa

Supervised team of 8 and ensured daily tasks were completed on time. Managed opening and closing of store. Reconciled registers to confirm accuracy and resolved any significant discrepancies.

Dubuque, Iowa

Administered collection of plasma from donors and ensured donors were feeling well throughout completion of Apherises. Updated medical records with donor vitals and any side effects. Regulated unloading and sorting of soft goods along with training co-workers on soft goods management.

Dubuque, Iowa

Mechanicsville, Virginia

Dubuque, Iowa