Manager of Global Travel, Fleet, Security and Small parcel shipping.

Sourcing Specialist, LyondellBasell, January 2022- PresentCategories Managed include Travel, Fleet, Security, and Shipping• Assesses supplier capabilities thru KPI analysis and makes recommendations on supplier acceptability• Identifies and qualifies new suppliers as required• Develops and composes bid specification in such a manner that internal customer needs are addressed• Maximizes revenue share and controls cost by responding to audits, surveys or other information requests from internal and external sources• Negotiate Supplier contracts and commercial terms • Drives productivity opportunities with supply base to deliver value to the business

Buyer, LyondellBasell, February 2020 – Present• Develops and maintains effective relationships with Stakeholders, suppliers, and subcontractors• Manages vendor setup/updates within SAP and Fairmarkit• Negotiates with suppliers to secure optimum costs and maximum value• Negotiates, develops, implements supplier contractual agreements• Develops requisitions and evaluates vendor proposals• Engages with Engineering and Team leads to obtain quotes for construction, materials and service work for Stakeholders • Inputs and Manages Purchase Orders based on internal purchase requisitions• Monitors receiving of materials received and validates against Purchase Orders and Invoicing• Tracking purchased materials, delivery dates and expedites to meeting Stakeholder’s needs• Effectively works to resolve sourcing or delivery problems with the suppliers and subcontractors• Maintains in-depth knowledge of sourcing strategies best practices and industry trends

Essential DutiesRevenue Generation• Produces revenue through wholesale sales of new vehicles. Certified Pre-Owned vehicles, accessories, extended warranties, and promotional materials to franchised dealerships. Assists high volume/impact dealers in selecting appropriate inventory level and vehicle mix.Consultant Activities• Identifies dealerships' financial and operational deficiencies and make recommendations to dealer management for improved performance, including sales pay plans, processes, ect. Assists high volume/impact dealers in developing advertising and merchandising strategies to effectively promote and sell Mazda vehicles. Inform dealers on new products, product and company developments, incentives and promotions. Develops and conducts retail sales process and product knowledge training. Trains dealership personnell in effective customer relations techniques and e-commerce.Customer Satisfaction Handling• Direct customer contact and resolves customer complaints promptly to ensure complete satisfaction with dealership. Mazda products and Lemon Law cases. Recommend and assist in the implementation of plans and programs for improving sales and overall dealership customer satisfaction by improving service productivity, efficiency, profitability and market penetration.Market Representation• Assists region management with dealer terminations, appointments, and buy/sells. Build, maintain and develop dealership relationships and contacts. Ensures dealers adhere to franchise operating standards and takes corrective action to improve Mazda's market representation.General Administration• Prepares reports detailing progress of each dealer and competitive market information. Conducts annual Dealer Business Review process with each dealer. Identify objectives, timelines, and recommend actions.

Revenue Generation• Make recommendations and provide consultation to dealers to drive increased service traffic and increased wholesale parts and accessory business.• Assist in the development and execution of marketing messages and in dealer merchandising.• Support and implement national service and parts marketing plans and initiatives.• Ensure the effective use of After Warranty Assistance (AWA) to enhance customer loyalty and resolve technical concerns.Consultant Activities• Develop effective relationships with volume / major impact Mazda dealers (dealer principal, general manager, service manager) to advance their service and parts operations business resulting in higher customer satisfaction, service retention and profitability.• Analyze dealer fixed operations with a focus on lean process development while determining opportunities for improved dealer profitability and creating an environment conducive to a superior ownership experience.• Review CX 360 scores/trends, identify gaps and recommend implementation of best practices, sustainment and follow up.Customer Satisfaction Handling• Assist volume / major impact dealer with the resolve customer concerns and represent Mazda in lemon law hearings, arbitration's, and other legal matters.General Administration• Integrate and support national field and technical operations initiatives, e.g., Mazda Quality Service Commitment, Mazda Quick Touch, Service Smarts, FIRTFT, Full-Circle, Service Retention, Warranty Cost Reduction etc.• Assist dealer with the resolution of parts procurement & credit claims concerns.

Relationship Manager, PNC Bank, Frankfort, IL January 2010-January 2014Develop and implement investment and/or banking solutions for individuals, businesses and organizations. Implement problem solving solutions for customers and work to make their banking experience one of ease and achievement.•Interview clients to determine client’s assets, cash flow, objectives and services needed•Served as primary point-of-contact for 300+ clients, communicating with households via mailings, e-mails, outbound calls, and face-to-face appointments•Develop plans based on analysis of data and discuss financial and banking solution options with the customer.•Maintain contact with customer to revise plans based on needs or changes•Refer and introduce customers to other contacts within PNC to obtain advanced services and products•Led the West with client acquisitions in 2012 and 2013•Licenses held, Series 6, 62, 63 and 65 along with Life and Health

Grant Park October 1996 - December 2006, Herscher January 2006 – June 2008, Essex August 2008-Aug 2010•Work as a self supervised patrolman enforcing state and local laws•Communicate with the public to promote safety and community awareness•Assist in training new officers in the areas of appropriate public interaction, safety, report writing and other related skills•Assist in facility and equipment maintenance and repair

Develop and implement financial plans for individuals, businesses, and organizations, utilizing knowledge of tax and investment strategies, securities, insurance and pension plans:•Interview clients to determine client's assets, liabilities, cash flow, insurance coverage, tax status, and financial objectives. •Analyze client's financial status, develop financial plans based on analysis of data and discuss financial options with client. •Prepare and submit documents to implement plan selected by client. •Maintain contact with clients to revise plans based on modified needs or changes in investment market. •Refer clients to other establishments to obtain services outlined in financial plans. •Licenses held; Series 6, 62, 63, and 65 along with Life and Health

Monitored daily activities of direct salespersonsManaged new product introductionOrganized trade shows and training seminars to generate new businessManaged pricing, inventory and organization of the storeAddressed customer inquires and complaints