Christopher Palomo Email & Phone Number

· Set and collect rents, handle maintenance requests, fill vacant units and set the budget for the property· Manage tenant relations by resolving disputes and enforcing rules· Raise income by negotiating with vendors and lower delinquency by implementing ongoing training and more efficient notice procedures

· Reduced delinquency from $10k to less than $1k monthly average· responsible for all move in/outs, renewals, and end of month accounting reports· Oversaw service requests, emergencies and potential liabilities

· Converted property from an unstable low occupancy (88%) to a 3-month consecutive 100% occupancy with a stable 90% physical ratio· Stabilized properties by raising aplicaiton criteria to improve residential environment· Trained staff in setting higher standards for service and professionalism

· Raised resident retention average between 60-70%· Raised occupancy from below 90% to 98% average Strengths· Raising and stabilizing occupancy and tenant retention· Hiring, training, and monitoring on site staff to ensure high standard of customer service· Pricing rents & renewal rates to achieve rental income goals· Maintain property grounds for optimal curb appearance· Ability to meet deadlines· Assertive in rent collections and in negotiations· Advanced knowledge of eviction procedures and county laws· Ability to read and understand a balance sheet and estimate the expected benefits· Strong communication skills· Adept at creating accounting, budgeting and variance reports using YARDI Software