Christopher Pardini Email & Phone Number

Dallas-Fort Worth Metroplex

UC product leader! Directed strategy & team development, launching innovative solutions for the mid-market. Enhanced security through comprehensive audits & risk response. Streamlined processes to recover revenue & boosted sales via cross-selling & market expansion.Key Achievements:• Spearheaded AI Natural Language Processing Cloud Contact Center launch for improved customer interactions and global routing capabilities. • Conceptualized opportunity scorecard to streamline ICB process, recovering substantial recurring revenue and accelerating product opportunity analysis. • Boosted cross-selling opportunities via thorough product training and feedback consolidation. • Broadened global communications services, collaborating with global legal teams to ensure compliance and legal market access. • Enhanced user experience by upgrading analytics reporting in Business Intelligence and Analytics Portal. • Protected millions in business assets through risk management implemented across communication product lines.

Cloud Solution Architect. Led digital transformation for service providers' network offerings (UC, Meetings, etc.). Migrated 150k+ users to the cloud, empowering partners to adopt modern SaaS solutions. Provided technical & process guidance for seamless migrations and trained partners' sales teams to boost their performance.Key Achievements:• Secured $14M five-year subscription calling deal and $8.5M three-year cloud collaboration contract. • Aided partner in winning "Cisco WebEx Contact Center Partner of the Year" title through generating $100K/month revenue. • Guided server scaling, API integration, client testing, and branding for WebEx Calling and WebEx for BroadWorks. • Drove growth of Monthly Recurring Revenue (MRR) by enhancing UC and Collaboration businesses for 15+ Service Providers, growing hosted subscriber licenses by over 1M.

Dallas/Fort Worth Area

Cloud collaboration champion! Drove adoption of innovative cloud services (UC, Contact Center). Built & deployed a feature-rich Contact Center solution. Shared insights to improve sales & technical integration for a seamless customer experience.Key Achievements:• Facilitated the introduction of BroadSoft's UC-One SaaS to initial North American partner, driving deployment and increasing user base to 5K monthly active users. • Partnered with diverse teams to exchange best practices, optimizing upcoming sales and integration initiatives.

Hosted UC & Collaboration architect! Managed a nationwide, redundant platform supporting over 100,000 users. Built a DevOps pipeline for efficiency and provided technical leadership to ensure system stability and support team success.Key Achievements:• Designed and launched ANPI VIP UC service, growing to 27K subscribers in first year, due to stable product and comprehensive features. • Handled critical architecture and support escalations, guaranteeing platform stability, and enhancing user experience. • Aided Software Development teams in establishing automated provisioning for partners and end users, boosting service expansion. • Acted as Subject Matter Expert for BroadWorks, Cisco Cloud SaaS, and endpoint devices, fostering cross-departmental collaboration. • Established vendor relations, ensuring smooth integration of services and products.

Delivered custom cloud, server, and client solutions to channel and major direct partners. Provided expert support (on-site & remote) for configuration, installation, upgrades, troubleshooting, and network analysis.Key Achievements:• Crafted customized services to boost the uptake of BroadSoft's UC offerings by Service Provider partners. • Forged solid technical relationships with major partners like Texas A&M and the U.S. Department of Energy, streamlining their UC implementations. • Pioneered Mobile network integration proof-of-concept VoLTE testing for enhanced mobile UC capabilities at BroadSoft.

Customer champion for UC solutions! Ensured product alignment with client needs (UC provisioning, quoting) across the sales cycle - from pre-sales discussions to service design and post-sale support.Key Achievements:• Spearheaded end-to-end customer support, enhancing satisfaction during the consulting process. • Managed diverse Leonid platforms, handling installations, upgrades, and issue resolutions efficiently. • Developed and implemented customized UC services, optimizing provisioning procedures for better customer results.

Launched critical network & application infrastructure in 16 months! Led design, implementation, maintenance, and support, ensuring a seamless experience for European and North American users.Key Achievements:• Crafted and executed a production network for a global mobile Unified Communications firm, guaranteeing continuous uptime, security, and overseeing server tasks. • Established a data center in the UK, enabling DeFi Mobile's expansion into the European market. • Oversaw network and application performance, enhancing user satisfaction for DeFi Mobile's clientele.

Master Of Science (Ms), Systems Engineering And Management

Graduated with distinction from the Executive Master’s program in Systems Engineering and Management (SEM) at UT Dallas. SEM is a joint.

Bs, Telecommunications Engineering