Christopher Parge Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

IT Infrastructure:1. Infrastructure Manager: Manages core systems and personnel within an organization, ensuring smooth operations.2. Network Administrator: Maintains network infrastructure, including switches, routers, and firewalls, to ensure reliable connectivity and security.3. System Administrator: Manages servers, operating systems, and storage, handling backups, disaster recovery, and performance optimization, Laptops, Router. 4. Database Administrator: Ensures data integrity, security, and performance by managing databases and optimizing queries.5. Security Analyst: Focuses on cybersecurity, threat detection, and prevention, implementing security policies and responding to incidents6. Cloud Engineer: Designs, deploys, and manages cloud-based infrastructure (Azure) for scalability and reliability. 7. Storage Administrator: Manages storage systems, SAN/NAS devices, and data backups, optimizing storage utilization and performanceShare point: 1. Site Creation and Management: Create Sites, Delete Sites. -Manage Site Storage Limits: Set storage limits for sites to ensure efficient resource allocation.2. User Access and Permissions:- Adding Users: Granting them access to relevant content.3. Controlling Access: Control access to document libraries, ensuring that the right people have appropriate permissions.4. Setting Permissions: Configure permissions for users, groups, and roles within SharePoint.5. Maintenance and Troubleshooting: Perform routine maintenance tasks for the SharePoint platform, such as updates, patches, and backups.6. Server Maintenance: Managed SharePoint servers, ensuring their stability and optimal performance.7. Troubleshooting: troubleshoot and resolve any issues or malfunctions related to SharePoint.8. Creating Libraries: They create document libraries, lists, and other custom features to meet specific organizational needs

Pune, Maharashtra, India

Ticketing Software (Incident Management) – Resolving tickets and troubling shooting it as per Knowledge BaseService Level Agreement: Resolving tickets as per client SLA and average handling timeRemote Session: Taking screen share of user and assisting them via chat or call on teams and skypeScheduling meeting for resolving it as per time zoneMonitoring and analyzing – Monitoring and analyzing tickets which are aging and could not be resolvedResolving or reassigning it to the L1, L2, L3 teams according to its criticality and scopeKnowledge Base: Keeping a record of trouble shooting steps and amending it if neededApplication: Microsoft Outlook, Zoom, VM ware, One Drive, Chrome, Teams and moreOn/Off boarding users: Installing and configuring software’s as per business needsSuch as Outlook Teams, One drive, Skype, etcWindows Server: Creating, Deleting and editing user’s information in Active directoryGiving access to shared folder as per user roleSetting up policies for user as per business needsPrinters IP Phone: Configuring IP phone configurationMicrosoft 365 Admin: Creating, deleting and assigning user and shared mail ids.

Pune, Maharashtra, India

Process : Open reach:Troubleshoot - We receive calls from the engineer to perform various line checks, IP tests, stabilization checks, and moreIf the customer has any issues with the line, we assist the engineer in resolving the problemCalls - Checking customer's broadband line, and if it is found to be faulty, calling the customer to book an appointmentwith the engineer accordinglyProcess : British Telecommunications:Chats - Receive orders for broadband lines, such as copper or fiber, and work on resolving issues related to faultybroadband lines through chats, calls, and emailsTroubleshoot - Run various types of broadband tests, including IP tests, fiber availability tests, line tests, and moreTake appropriate actions based on the results and update the application in real-timeProcess : Copper to fiber migration:Troubleshoot - Assisting customers in resolving technical problems related to internet speed, power outages, fluctuatingspeed, router and LAN issues, and moreEmail - Checking the fiber availability and sending messages or emails to inform the customer about the migration oftheir servicesFollow-up – Tracking the delivery details of customers if they have received the broadband smart hub router and callingthem to connect the smart hub to the broadband before the committed time

Nashik

1. Task Management System — It is made for keeping the track of work flow between the employees and their owners. Included with an admin and employee panel. Frontend : HTML CSS, Javascript, Ajax.Backend : PHP, Mysqli2. E-commerce - Made an ecommerce website where customers can purchase online shopping items. Included with the Admin Panel so that admin can put the items online Frontend : HTML CSS, Javascript, Ajax. Backend : PHP, Mysqli 2