Delivered technical support for 35 employees and managed 50 endpoints across the North and South American divisions of SportsArt, a global fitness equipment manufacturer aimed at resolving IT issues to maintain peak operational performance. Facilitated transition from office-based to remote work by establishing and supporting essential IT infrastructure to enable continuous productivity. • Led IT security initiatives to maintain zero-breach record over span of 4.5 years. • Reduced… Show more Delivered technical support for 35 employees and managed 50 endpoints across the North and South American divisions of SportsArt, a global fitness equipment manufacturer aimed at resolving IT issues to maintain peak operational performance. Facilitated transition from office-based to remote work by establishing and supporting essential IT infrastructure to enable continuous productivity. • Led IT security initiatives to maintain zero-breach record over span of 4.5 years. • Reduced outstanding average work tickets by 50%, enhancing overall efficiency and response times. • Minimized downtime during relocation of server room on three occasions by orchestrating and managing process. • Directed successful migration from Google Workspace to Microsoft Office 365 to ensure seamless integration and user adoption. • Executed four company relocations, including initial transition to remote work during COVID and subsequent relocations of server rooms. • Ensured efficient and seamless transition by contributing to successful closure of two locations and consolidating operations into new, centralized locations. Show less

Deployed and managed multiple SaaS applications to ensure optimal performance, effective user access controls, and seamless integration with existing systems. Implemented and managed CMMS system from ground up with emphasis on assuring efficient maintenance operations. • Reduced support calls to the contracted MSP by approximately 60% by effectively serving as tier 1 help desk support and resolving issues promptly. • Enhanced system security and protected organizational data by… Show more Deployed and managed multiple SaaS applications to ensure optimal performance, effective user access controls, and seamless integration with existing systems. Implemented and managed CMMS system from ground up with emphasis on assuring efficient maintenance operations. • Reduced support calls to the contracted MSP by approximately 60% by effectively serving as tier 1 help desk support and resolving issues promptly. • Enhanced system security and protected organizational data by spearheading successful implementation of comprehensive network security protocols. • Achieved uninterrupted technical operations for 50 users across two locations by delivering expert support for Windows, Apple computers, and iPads, promptly resolving issues. • Secured multiple industry awards for quality by successfully representing the company in audits with the Oregon Department of Agriculture and key clients like Gerber and Kite Hill. Show less

Conducted thorough testing, assessment, and troubleshooting of computer hardware and peripherals in alignment with organizational standards. Assisted in managing and updating IT inventory and assets to ensure accurate tracking and availability. Contributed to IT projects and participated in team meetings aimed at supporting collaborative efforts and project objectives. • Eliminated backlog of untested hardware peripherals to ensure timely assessment and readiness for deployment.