Responsible for managing client relationships, leveraging our advanced SaaS technology platform, and providing agile solutions. This encompasses overseeing all client communications, driving new project initiatives, fostering account growth, and analyzing and delivering comprehensive reports.Responsibilities:Client Account Management:• Take ownership of client relationships, ensuring precise and personalized attention to their needs.• Proactively engage with clients to understand their unique challenges, crafting tailored solutions to address them effectively.• Onboard and train client teams on our proprietary SaaS technology platform.Business Development Strategy:• Lead the identification and pursuit of new business opportunities within my portfolio.• Utilize market insights and client understanding to uncover areas for growth and expansion.Insightful Data Analysis and Solution Development:• Provide guidance and support across various research activities, including pack testing, concept testing, ad testing, and brand health tracking.• Proficiently suggest and utilize advanced analytical tools to extract meaningful insights and drive informed decision-making.• Conduct thorough data analysis and market research to inform strategic decisions.• Develop and implement innovative solutions that directly tackle client challenges and goals.Client Advocacy and Issue Resolution:• Serve as the main advocate for clients within the organization.• Quickly identify and resolve issues to ensure client satisfaction and nurture long-term relationships.Collaboration and Influence:• Collaborate with other departments, leveraging client insights to influence internal strategies.• Cultivate a collaborative environment that encourages innovation and excellence.Agile and Proactive Leadership:• Demonstrate agility and proactive leadership in addressing client needs and market changes.• Adapt strategies swiftly to seize opportunities and manage risks effectively.

A results-focused leader who will liaise with our greater Client Success and technology teams, and support our Sales teams, to deliver high-quality service to Indeed's Mid-Market advertising clients. Primary focus: • Directly and independently leads all aspects of a team of 9 Individual Contributors (~$10mm in revenue) • Responsible for training and onboarding, performance management, communicating updates from Senior management, and managing inter-team relationships. • Responsible for team level Key Performance Indicators (Revenue Retention, CSAT, NPS, Churn Rate, etc) • Partner closely with Sales Directors in region. • Regularly conduct Strategic Account reviews to identify opportunities for upsells • Coordinate team member’s client accounts and offer mentorship on optimization, performance improvement and comprehension of metrics for client online advertising campaigns.

Actively seek out and engage new customer prospects and grow an existing portfolio of clients across the US.Primary focus: • Independently manage client-based sales pipeline, which includes qualifying new leads and systematically engaging new potential leads through sales funnel with direct outreach and follow-up activities • Manage all outreach and client activity within CRM • Build and grow existing portfolio of clients, driving new contacts within current clients via referrals, now offerings and thought leadership• Manage prospecting campaigns; including identifying key product solutions/services based on client needs • Attend market research conferences to engage customer prospects• Achieve agreed upon sales targets and outcomes within schedule including key activities for each outreach, proposals and sales.

Provide support of enterprise customers during onboarding to Unily platform. Work closely with the Consulting and Engineering team to own overall on-boarding communication and success with clients. Accountable for the successful definition, agreement, and execution of on-boarding plans between the client and on-boarding team leading to successful on-boarding of the Unily platform. Responsibilities Include: • Creating. planning and managing the production of the required deliverables in the form of an on-boarding plan. • Tracking the customer spend and triggering invoices at correct milestones. • Managing risks, including the development of contingency plans• Monitoring overall progress and use of resources, initiating corrective action where necessary. • Communicating to the customer and setting expectations in line with Unily process. • Applying change control and configuration management processes. • Reporting through agreed lines on on-boarding progress. • Maintaining an awareness of potential interdependencies with other projects and their impact and communicating this to the customer • Collating and communicating actions on both the internal team but also the customer • Responsible for issuing statements of work and other project documentation during onboarding • Delivering these responsibilities to Unily’s largest accounts • Demonstrating, encouraging and leading cross region collaboration and knowledge sharing internally

I help companies with their most important asset; their people.Through our SaaS platform, I help companies to:• Improve the selection and hiring process• Drive employee engagement and retention• Improve sales performance• Change management strategy• Management & leadership development• M&A decisionsI help to ensure companies understand each employee and put them in the right position to succeed while developing specific management and communication strategies for each person and/or team. I guide our client's onboarding through our proprietary SaaS platform and ensure they use the tool to its fullest potential to ensure it's helping address their key business challenges to receive value and ROI quickly. Provide ongoing consultation/troubleshooting for software usage as well as help to strategically solve new and/or reoccurring business challenges. Responsible for ongoing account escalations (technical and strategic), upsells on training and new services and annual renewals. I serve as the sole Certified Trainer for AE Herman, conducting all our standard on-board training workshops for over 100 of our own clients, as well as PI clients across the world-wide network of Certified Partners

Provide strategic leadership of the Research Excellence teams across North America for both the Copy Testing and Tracking business (~$32mil yearly revenue). Responsible for translating specific Research Excellence and overall ASI vision and strategy into tactical plans; executing against plans. Identify and utilize key process indicators to drive performance and demonstrate both efficiencies gained and resourcing needs. Continued responsibilities of the Research Excellence team’s development (5 manager level employees and 15 non-manager employees), including; direct management of Management Team, overall business unit performance, succession planning, resource planning, career development, staffing. Key contributor in facilitating communication from SVP level and above down through the organization. Actively involved and responsible for ongoing process and product creation and improvement. Act as a key consultative partner to the Client Service teams in designing and executing large client initiatives domestically and globally. Lead reinvention of Testing and Tracking platform and process for our largest Global client.

Lead Research Excellence Copy Testing and Tracking teams in the execution of research studies from sale through to data delivery. Directly responsible for team workload distribution, internal team’s relationship management, career development and ensuring employee retention. Provide proactive, consultative support to clients on data collection methodologies, study design and questionnaire creation up through delivery of standard reports on unique or complex studies, and manage consistency and efficiency in this process. Serve as change agent and team leader, working collaboratively within and across departments and functions to deliver business impact and results. Participate in and lead key organizational initiatives for process improvement. Act as a strategic liaison for Client Service teams and all operational and external teams. Manage team members across multiple office locations. Serve as a key participant in recruiting

In addition to the responsibilities Senior Project Developer: Manage a team of 3 (1 Senior Project Developer, and 2 new Project Developers). Act as the Project Development Leader for the Unilever account (largest account in our region). Responsible for ensuring the highest quality consumer data is collected on studies through consultation with the client, the account team, and the appropriate Operations departments. Ensure both my own and staff’s projects meet BASES standards, e.g., interview length, question sequence, comprehensive questions with appropriate scales and responses that will produce actionable and top quality data. Train new hires and ensure they’re developing at anticipated rate. Ensure proper workload distribution among team members. Directly oversee all day-to-day tasks of reports and responsible for timely completion of all tasks.