Charged with developing and launching a fresh and new sales and marketing program for The Hawthorn Suites by Wyndham in the Akron, Ohio marketplace. This will be accomplished by, developing new partners, renew existing partners, and actively seek out new business that may have not considered an extended stay hotel in the past. The goals we're seeking and will achieve are: -Increased bookings from our existing individuals, groups, and companies-Identify and develop long term relationships with the decision maker and top influencers within organizations and groups that currently are using a competitor

Driving sales, gross profit and product category growth within an assigned customer base who spends over $50,000 yearly. My total book of business exceeded $4mm yearly and included customers such as Case Western Reserve University, Sterling Jewelers, Family and Community Services of Ohio, and PolyOne. I facilitated strategic planning sessions with the product category specialists to develop and execute our account long-term growth plans and understand the opportunities beyond office products. I established and maintained relationships with customers and tailored solutions to their needs. Cultivated relationships with the highest buying and management levels to maintain the relationship. Reviewed performance of each customer to establish account plans and category penetration to determine future growth plans. Analyzed sales trends to assist in developing the growth plans for each customer. Assisted in program implementations and marketing programs for both new customers that were closed by the business development team and existing customers who are expanding into other product categories. Managed contract renewals, updates to existing programs and expansion in my assigned accounts. Lead Quarterly Business Reviews for all customers.

I originally started with Corporate Express as an on-site Customer Service Representative for Progressive Insurance, managing a national program. Initially, I was the only Ohio based employee until the organization expanded in the Ohio Valley. After Corporate Express acquired one of the best-known independent office suppliers in Cleveland, OH, Contemporary Office Products, and was promoted into the position of Account Implementation Specialist. As an Account Implementation Specialist, I was responsible for new customer on-boarding, e-Commerce setup and training, on-going customer maintenance, and pricing updates. I also was tasked with local IT support and training. Additionally, I developed a program that looked at customer's pricing and compared it to manufacturers price increases that had been passed during the previous quarter. This program allowed the division to pass these increases over to the customer, who weren't under contract and improved the profitability of the Ohio Valley Division. I also developed a program that looked at our customer's past usage history and identified alternate items that were the same in fit, form, function, saved the customer money and improved the profitability. The account manager then had the opportunity to present the data to their customer to be implemented. I was part of a team that implemented one of the company’s first customers to utilize Ariba as their ordering platform. After a successful implementation, I assisted in the maintenance of the customers hosted catalog file on a quarterly basis. I was promoted to the position of Account Manager and managed a book of business in excess of $2.5 million with three of the area's largest customers. Utilizing the skills that I acquired in the back office functions, I was able to maintain the changing needs of my assigned customers, such as implementing Case Western on SciQuest.