Christopher Partsch Email & Phone Number

Folsom, Ca, Us

El Dorado Hills, California

Rancho Cordova, California

Rancho Cordova, California

Rancho Cordova, Ca

Designed software programs using business analysis skills and worked on all aspects of the Systems Development Life Cycle.Independently studied fundamentals of small business development, C++ programming, and database architecture.Set up product support procedures to assist customers.

Software Support and Troubleshooting: Became the primary contact within the company for software application issues. Strategized possible technical and process solutions with other departments as needed. Maintained employee accounts and permissions with more than fifty outside vendors.Created security access templates to ensure consistent system rights within each position and started quarterly system audits to ensure that users had appropriate access.Performed security administration for nearly all internal software applications including the company website, the document imaging system, and internal reporting programs.Created user accounts for new employees, deactivated accounts for terminated employees, and modified accounts based on position changes.Business Analysis, Project Management, and QA/UAT: Served as the primary business tester for three database upgrades, each involving approximately three months of in-depth testing.Coordinated the creation of over 100 offices and satellite office records across all systems and between departments during the company's expansion phase. Wrote and implemented policy that improved loan change processing times from 48 hours to as little as 1 hour.Documentation and Training:Created training manuals and forms for various applications and procedures.Researched new government reporting regulations, produced a summary document, and trained participants throughout the company on relevant reporting requirements.Hosted biweekly WebEx training sessions on our preferred loan origination software to improve knowledge and effectiveness among loan product sales representatives.

Co-wrote Construction/Perm Advantage process manual for the Western Region.Performed all duties of an opener, processor, doc drawer, funder, and underwriter. Trained new employees.