● Managed, and grew key-account enterprise relationships, generating 10+ million yearly revenue, and growing portfolio size 40% over 5 years.● Raised client satisfaction by 35% during the on-boarding phase by leading internal brainstorming sessions with a solution-oriented, actionable approach to challenging logistics and technical requirements.● Proactively provided clients with software recommendations based on reporting results that led to an average of 10% annual increase across all clients, supporting the path to purchase and client renewals.● Managed the ELD (Electronic Logging Device) mandate transition with 60+ clients, leading over 100 product training seminars, and logistical planning of device implementations.● Developed processes & training solutions with internal departments (Product, Pro Services, L&R, Sales, DevOps, and R&D) to address technical challenges, driving client retention & satisfaction to 97% over 5 years.● Worked in conjunction with Project Managers on the deployment of CRM Microsoft Dynamics 365 to improve client support through internal streams.● Enhanced client relationships with ongoing product audits, repairs, and preemptive solutions throughout 1000+ vehicle fleets.● Managed inventory tracking and reporting of 15,000+ GPS devices, delivering pre-emptive technical support to client hardware, leading to reduced downtime for fleet vehicles.● Provided supportive reporting through Salesforce including AR, billing queries, technical support, and reporting.

● Installed a variety of GPS products for over 5K municipal vehicles including; AVL units, Proximity sensors, Hydraulic sensors, and Spreader integration. ● Provided key communication between municipalities and vendors, leading to 100% successful product installations. ● Led installer training for best practice initiatives and device requirements, to drive team development and functionality.● Managed multi-vehicle inventory and stock levels to improve time efficiency and cross-functional communication.

● Programmed, commissioned, installed and troubleshot intricate security systems as well as maintained the upkeep of existing systems.● Initiated service calls to troubleshoot, repair, and inspect security systems, card entry, Mag Lock, and security cameras. ● Generated detailed billing for clients and internal accounting.

● Exceeded installation targets month-over-month at 150%.● Conducted a professional and well-organized line of communication between the Installation Bay and the Car-Audio Sales Team.● Provided ongoing training to the Sales Team with product and installation knowledge, ensuring appropriate products were offered to clients.● Managed installation parts & accessory inventory for Sales and Install Bay.● Prepared budget, and inventory reports, and presented sales targets, to achieve increased performance and further revenue generation.

● Handled 90+ calls daily, scheduling client services, providing relevant pricing & billing information, and technician dispatch information.● Implemented dispatch schedule that facilitated maximized productivity following the dealership policy and the technician skill level required. ● Oversaw a team of 4 in the call centre, and 30+ remote technicians. ● Managed technician’s time, using GEOTAB GPS tracking to ensure technicians were on-site, on time, and performing installations. ● Facilitated constant communication with the ASM’s on workload, availability, and vehicle status. ● Defused critical situations and provided resolution in a timely and effective manner.

● Maximized profitability to exceed monthly sales targets through up-selling.● Strengthened customer experience with the Sales Team by providing product and service knowledge base and expertise.● Performed the installations of Car Audio components, including remote starters, media & navigation systems, subwoofers, amps, and speakers. ● Supported Sales Team surrounding client concerns, repairs, or warranty work professionally and courteously.