Christopher Mueller Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

• One of 4 managers in a brand-new department focused on handling and improving carrier interactions• Team of 5 reps, fostered growth and development through in-person coaching, one-on-ones, call monitoring, & guidance.• Helped to build the department from scratch by developing processes, SOP’s, KPI’s, trainings, and recognition.• Improved upon entire company’s previous metrics in end-to-end handling time, ticket quality, & carrier satisfaction.

Chicago, Illinois, United States

- Was promoted to a Senior position on a SAG Account, positioned as the POC for one of Uber Freight's highest revenue customers- Oversaw and handled customer interaction, with a focus on account's overall revenue improvement, load coverage, SOP creation and data analysis- While on the team, the customer consistently was in the black, especially during a difficult time in the industry

- Managed over 20+ accounts of various sizes and volumes over a period of 2+ years- Was the single POC for an international beverage company, and responsible for ~80% of overall volume- Consistently found gaps in service, improved margin, developed SOP's, and ran customer presentations on a weekly basis

Greater Chicago Area

• Leads a team to provide 24/7 support to a brand new client using our company’s technology, potentially leading to millions of dollars of revenue.• Built a team of 5 talented customer service reps, and fostered growth and development through in-person coaching, one-on-ones, call monitoring, and guidance. • Consistently leads the department in overall SLA’s.• Helped the new department develop processes to improve day to day functions, procedures, and client growth.• Selected as 1 of 15 people in the company to be part of “The Council”, a group of peer-nominated employees focused on development of transparency and communication, company-wide. Reports directly to Senior Leadership Team

• Promoted to team lead after 3 months of high and consistent sales performance. Department at its height was 40+ people, team size 7+ reps. Was in charge of directly hiring and building out my own team.• Monthly adjusted revenue goal per rep was $42,000 and 80+ sales, was exceeded month over month. Yearly adjusted revenue per rep was $1,000,000 with goals exceeded several months out of the year due to my strategic buildout out of coaching, training, & QA programs. Conversion rates increased to 15%.• Overall number of dials & close rates increased once I became manager, due to implementation of newly developed processes, strategic coaching, and customer interaction.• Took initiative by creating marketing materials from scratch, managed all online social presence by responding to customer service issues and reviews, resulting in increased engagement with customers and Affiliate Relations.• Implemented an automated communication process with customers, resulted in increased touch rates, customer satisfaction, and conversion rates.• Built out a new recognition program in the department to increase culture & morale.

• One of the first employees of a new B2B/B2C department in SMS Assist. • Procure leads of customers looking to purchase facilities/exterior services in their own homes.• High volume (80+ tickets a day) led to me being the top rep in the department with revenue exceeding $250,000.• In addition to sales, I also tackled creating and identifying processes, macros, and structure for the new department.

Greater Chicago Area

• Don the titular "Teddy the Turkey" costumer every year.• I lead the parade in front of a giant balloon version of myself.• High energy, crowd engagement, patience, and sweat management are all high priorities.• I take the time to pose for several hundred pictures with families and children. (For some reason, I always find myself smiling for pictures underneath the costume)• Nationally broadcast every year on WGN.

• Responding to customer & merchant concerns and maintain quality and quantity in a fast paced and high volume environment. • I maintained a steady work output (120+ tickets a day) consistently performing in the top of my department. • Other responsibilities included selling deals to clients, making edits on live deals, and creating deals from scratch.

• One of three supervisors for a team of 25+ temps hired for the summer, some getting hired full time• Expedited training, quality assurance, role development, daily coaching, leading team meetings, and timecard management were daily requirements.

• Fielding customer issues for regular Groupons, and higher priced Groupon Getaways in a high volume environment. • Due to a consistently high performance, I won Rep of The Quarter in my department.• This led to me being chosen for other projects, including Merchant Relations, Groupon Goods, and taking call escalations.

• Started as a Host, was promoted to Cook, then promoted to Bartender, then finally promoted to server.• Servers were tasked with upselling & bringing customers drinks in an extremely crowded, hazardous, and dark • Consistently was a top performer in per person average, which led to me being chosen to open Second City’s new club, UP. I was tasked with setting processes, training servers, and figuring out the best way to run this new Club/Restaurant.

• Sharp dress and impeccable service was a must, as most of the events catered through the legendary Chicago restaurant were high profile business events and weddings. • After a year with the company they promoted me to bartender which involved more responsibility and planning. • Dressed up in a Hot Dog costume for Oktoberfest and played Santa during Christmas.

Set up and shoot off professional fireworks every summer at/around the 4th of July. In order to work, you need a class 3 explosives license, which you test for. After receiving mine, the job requirements were to set up the launch site, which involved a lot of heavy lifting, precision, and stamina. After the 9 hours of set up, the shoot involves sitting at a control panel and flipping switches precisely in time with music. After that, it was another 9 hours of breakdown.

To teach, run, write, and direct my own class at a drama intensive camp. This included creating my own syllabus, and teaching several high school age students Improvisation and Clowning. The camp ran for 5 weeks, with me teaching during the day and directing/writing a show during the evening. The camp culminated with a weekend of performance to a sold out crowd.

To work the register and help people check out their movies. The job required you to be friendly and personable at all times, when checking people out, or helping them find a movie or game that they like. When not helping customers, I organized the movies alphabetically and by category, and re-stocked them on the shelves. A knowledge of video games was a must, for customers would ask for recommendations. Had to be very well-versed in the computer system.