Christopher Ramsay Email & Phone Number

Ontario, Canada

• Developed an incident response plan working closely with stakeholders and senior management to streamline response efforts and mitigate damage during an incident.
• Configured MFA enforcement and communicated the roll-out across all users and devices for ERP systems and Office 365 environment.
• Implemented technical access controls using Intune device configuration policies to ensure the necessary security measures are applied to 100+ corporate devices.
• Identified security vulnerabilities based on probability/impact and presented them to management to improve understanding of risks and determine risk management strategies.
• Managed firewall rules to allow expected traffic from trusted external networks.
• Configured site to site VPN tunnels on various firewalls including WatchGuard, Sophos, and Ubiquiti which streamlined secure data exchange across multiple locations.

• Routinely analyzed client metrics to perform statistical analysis using PowerBI
• Pro-actively monitored and identified areas of improvement within the network environment to implement solutions and reduce/prevent user issues
• Effectively communicated technical findings to non-technical clients in both written and verbal format, providing recommendations for network improvement
• Performed server migrations using virtualization and SAN technologies
• Configured and deployed business continuity and disaster recovery solutions and other networking equipment
• Provided updates to clients at the beginning, during, and end of projects to keep all parties aware of the current status and next steps

Oakville, Ontario, Canada

• Responded to user access requests by thoroughly vetting user needs and assigning the minimum access permissions required.
• Regularly reviewed user access permissions to reduce attack surface and prevent privilege creep by disabling inactive accounts and updating permissions during role changes.
• Implemented and enforced device hardening procedures to secure laptops, desktops, and servers against unauthorized access.
• Maintained an accurate inventory of all IT assets by reviewing devices that have not recently check-in and ensuring all devices stayed within MDM compliance policies
• Configured dashboards in ticketing platform to display key metrics in real-time for executive director
• Communicated with various departments to understand their business needs and generated reports using Progress 4GL queries from a Progress database

Markham, Ontario, Canada

• Delivered exceptional technical support to end users, resolving a wide range of hardware, software, and network issues.
• Contributed to a positive and collaborative IT support environment by fostering strong relationships with internal teams.
• Ensured customer satisfaction by setting expectations, promptly responding to client inquiries, and accurately diagnosing and resolving technical issues.
• Utilized Google and other platforms to research topics to quickly become a subject matter expert
• Communicated with clients via phone, email, and chat
• Managed and logged incidents using ticket management software

Mississauga, Ontario, Canada