Dedicated, innovative systems administrator with extensive network operations, IT management, operational support experience within highly competitive markets. I am an analytical professional skilled in successfully navigating IT projects for organizations experiencing periods of accelerated growth. As a collaborative communicator, I’m continually focused on building relationships and promoting synergy across business lines and global units to drive positive change, cohesive, comprehensive business approaches and enhanced profitabilityMotivated and results-focused, I bring a wealth of knowledge and experience to each engagement. The following is a sample of my areas of expertise. ● Strategic Planning● Systems Management● IT Architecture● Help Desk Operations● Project Management● Solutions Architecture● Business Performance● Software/Hardware Upgrades● IT InfrastructureEngaging and collaborative, I am relied upon to guide special projects involving systems design, configuration, and management along with business transformation decisions to identify and capitalize on opportunities for major savings and process improvements.

During my time as a Senior Systems Engineer, I was in charge of hardware and the operating system for 2,200 Windows Production servers. The job called on me to utilize my expert knowledge of systems concepts, strategies, solutions, and methodologies. I delivered technical knowledge and services to forge solid relationships and provide sound leadership to a highly effective team. I also cross-trained a team in Hyderabad, India.Key Achievements:● Led all projects to completion on time and under budget by applying excellent troubleshooting skills.● Reduced mistakes and increased efficiency by reorganizing Active Directory.● Developed effective strategy for Production Windows systems; set standards and procedures.

Earlier in my career I was responsible for the scheduling and management of tasks to resolve hardware and software issues. It was on me to look after a Citrix farm with 30 servers serving 1K concurrent connections along with providing support for VMware ESX 4.1-5.5 of 12 esxi hosts running 500 virtual machines. I used my detailed knowledge of systems architecture, technical standards, and understanding of project management methodologies.Key Achievements:● Reduced man hours by 30% by automating operations tasks.● Supervised 2000 production systems with 98% up-time.

During my time with Terex, I was directly responsible for supporting 200+ users and 100+ corporate office servers. I conducted regularly scheduled checks of network health, server sanity, and backup logs while maintaining a Symantec 12.5 Backup system, Microsoft Windows Server 2000, and 2003 servers. I also put together detailed and accurate tickets using information provided by clients.Key Achievements:● Maintained extremely high level of customer satisfaction with combination of technical skill and exceptional bedside manner.● Delivered user training and continual support for software, hardware, applications, and related programs.