Christopher Paulucci Email & Phone Number

New Jersey, United States

New York

Delivered technical and application phone support and onsite support for Thomson Reuters Financial products and applications. • Received several customer and sales accolades and won Performance awards for providing daily remote support to clients using WebEx and other remote desktop applications. • Logged and monitored calls, worked with technical liaisons at customer sites to lend assistance in establishing connectivity through various networks and/or network security device, shortening time to complete projects, delivering on client expectations, and providing superior customer success.• Uncovered production software release bug, ensuring client satisfaction. Performed product installations, onboarding, upgrades, troubleshooting and connectivity, QA testing, and tradeshow support. Client environment includes configurations of Network firewalls, DNS, Routers, Proxy, Windows security, Windows Office. • Implemented product migration and upgrades; served as liaison to clients, account managers, sales team, product developers and other groups. Managed multiple projects with speed of execution, providing timely updates to accomplish superior project completions, saving company costs and creating new sales. • Conducted technical training for Technical Account Managers and customers, assisting with migration and ensuring smooth transition to new FX trading platform. • Motivated and inspired global teams to conduct bi-monthly meetings to collaborate on FX-Trading Migration, helping reduce costs using follow-the-sun model. Worked remotely instead of using vendors, reducing yearly vendor contracts • Offered superior client service and positively affected numerous clients’ decision to stay with Thomson Reuters, retaining revenue, preventing cancellation of customer contracts and solidifying key client relationships.

consistently reliable installation, testing, and monitoring services of hardware, system applications, and data circuits for critical market data feeds