Experienced and results-driven Freelance Training Consultant with a proven track record of delivering high-impact training solutions to diverse organizations. Specializing in designing, developing, and delivering customized training programs, I am passionate about helping companies optimize their talent and achieve their business objectives. With expertise in training needs analysis, curriculum development, and engaging delivery methods, I excel in driving measurable improvements in employee… Show more Experienced and results-driven Freelance Training Consultant with a proven track record of delivering high-impact training solutions to diverse organizations. Specializing in designing, developing, and delivering customized training programs, I am passionate about helping companies optimize their talent and achieve their business objectives. With expertise in training needs analysis, curriculum development, and engaging delivery methods, I excel in driving measurable improvements in employee performance and organizational effectiveness. Leveraging strong communication skills and subject matter expertise, I collaborate closely with clients to identify learning needs and tailor solutions that meet their unique requirements. Dedicated to continuous learning and staying abreast of industry trends, I am committed to delivering top-notch training experiences that drive tangible results. Let's collaborate to elevate your team's capabilities and drive sustainable growth.Key Skills:Training Needs AnalysisCurriculum DevelopmentTraining Delivery (In-person & Virtual)Customized Training SolutionsEvaluation and FeedbackSubject Matter ExpertiseBusiness DevelopmentContinuous LearningVideo Production Show less

Conducted comprehensive Training Needs Analyses (TNAs) to identify areas for learning improvementDevised targeted training solutions in alignment with organizational goals and learning objectivesCrafted captivating and instructive training materialsFormulated visually appealing and interactive training curriculaCreated high-quality training videos using effective storytelling techniques and visual aidsConducted training sessions and workshops, both in-person and… Show more Conducted comprehensive Training Needs Analyses (TNAs) to identify areas for learning improvementDevised targeted training solutions in alignment with organizational goals and learning objectivesCrafted captivating and instructive training materialsFormulated visually appealing and interactive training curriculaCreated high-quality training videos using effective storytelling techniques and visual aidsConducted training sessions and workshops, both in-person and virtuallyEmphasized active participant engagement and comprehension during sessionsManaged rollouts with participant numbers ranging from 20 to 200+Collaborated with clients to understand unique training requirements and tailor programs accordinglyAchieved successful outcomes by aligning training initiatives with organizational objectivesSalesforce Certified Admin Trainer and Analtics TrainerClients Include: HelloWorld, NAB, NSW Departement of Education and Training, Australian Rugby Union, ANZ, Westpac, Panasonic, Australian Cyber Security Commission, Trailhead, Eclipx, Dementia Australia, Chief Executive Women, Izuzu, Comcater Show less

Cultivated strong client relationships and ensured project success through integrated project management principles.Collaborated closely with clients to understand needs, translating them into strategic project plans aligned with organizational goals.Conducted meticulous project planning and execution, coordinating teams effectively to achieve milestones.Demonstrated exceptional organizational skills, managing project finances and optimizing resource allocation.Proactively… Show more Cultivated strong client relationships and ensured project success through integrated project management principles.Collaborated closely with clients to understand needs, translating them into strategic project plans aligned with organizational goals.Conducted meticulous project planning and execution, coordinating teams effectively to achieve milestones.Demonstrated exceptional organizational skills, managing project finances and optimizing resource allocation.Proactively identified and addressed risks related to project and change management, ensuring seamless progression.Championed cross-functional collaboration for integrated project delivery, aligning learning objectives with business goals.Provided stakeholders with insightful updates through data-driven analysis and clear communication.Specialized in dynamic learning programs with change management principles, integrating e-learning platforms and workshops.Utilized tools like Learning Management Systems to conduct needs analyses and develop tailored learning solutions.Served as a Change Management specialist, ensuring alignment of learning initiatives with business objectives.Utilized evaluation and metrics to refine training approaches and optimize learning interventions.Delivered engaging training sessions with strong communication and facilitation skills.Proactively sought continuous improvement opportunities to enhance organizational capabilities amidst change. Show less

Boosted performance excellence and nurtured a culture of ongoing learning and developmentDevised and implemented coaching programs for customer service representatives and team leadersAnalyzed performance to identify areas for improvementDelivered personalized coaching and provided tailored training to enhance customer interactions and problem-solving capabilitiesMonitored performance metrics and collaborated with stakeholders to ensure the effectiveness of coaching… Show more Boosted performance excellence and nurtured a culture of ongoing learning and developmentDevised and implemented coaching programs for customer service representatives and team leadersAnalyzed performance to identify areas for improvementDelivered personalized coaching and provided tailored training to enhance customer interactions and problem-solving capabilitiesMonitored performance metrics and collaborated with stakeholders to ensure the effectiveness of coaching programsFostered a customer-centric culture within the organizationContributed to improved customer satisfaction, heightened productivity, and increased employee engagement Show less

Oversaw a team of 11 agents with responsibilities including training, one-on-one sessions, and coachingPlayed a crucial role in the rollout and development of the retention teamContributed as a project team member for the MYCARD projectFacilitated the rollout of customer-facing responsibilities across the call centerEnsured seamless implementation and adherence to project timelinesMade valuable contributions to team development, project management, and overall… Show more Oversaw a team of 11 agents with responsibilities including training, one-on-one sessions, and coachingPlayed a crucial role in the rollout and development of the retention teamContributed as a project team member for the MYCARD projectFacilitated the rollout of customer-facing responsibilities across the call centerEnsured seamless implementation and adherence to project timelinesMade valuable contributions to team development, project management, and overall successContributed significantly to the Qantas Assure brand and underwriter NiB in their "white label" brandsPlayed a key role in enhancing team skills and performanceActively participated in delivering exceptional customer service and retention strategies Show less

Designed and implemented quality assurance programs and checks for the delivery of high-quality education servicesWorked diligently to reduce student attrition rates and increase student satisfactionMaximized the benefits of the Entrepreneur's investment in education programsEducated students about the value they could generate from their current enrollmentConducted personal consultations and employed effective communication strategiesHighlighted the benefits of education… Show more Designed and implemented quality assurance programs and checks for the delivery of high-quality education servicesWorked diligently to reduce student attrition rates and increase student satisfactionMaximized the benefits of the Entrepreneur's investment in education programsEducated students about the value they could generate from their current enrollmentConducted personal consultations and employed effective communication strategiesHighlighted the benefits of education and the importance of completing critical thinking assessmentsEmpowered students with knowledge to foster motivation and commitment to their educational journey Show less