Christopher Pena Email & Phone Number

Scarsdale, New York, United States

Yonkers, New York, United States

Learn the business from the ground up. Served as both the face of Enterprise to customers and partners. Act as the behind-the-scenes operational expert answering calls and questions for retail and insurance customers, while keeping them up to date with information and payment if needed. Master the knowledge and skills needed to eventually run my own branch, cultivate new business, and develop a team. Went out into the community and establish the relationships essential to building your own business. Always put the customer first by checking customers into vehicles while maintaining safety, following under writing guidelines, and focusing on full disclosure. Process customer vehicle returns while inspecting the quality is in the same conditions as when they left. Hitting above a fifty percent sales matrix based on company expectations and sales goals.

Yonkers, New York, United States

Hire, train, and schedule staff for Front Desk, Kids Klub Baby Sitter, and Janitorial. Order and check in supplies.Banking and Loss PreventionFacility Safety and Cleanliness Build rapport and prevent cancelations from focusing on Customer Experience. Hit a monthly goal of $6,000 in membership renewals and 80 membership clear-ups.Walk through and place work orders based on facility needs.

• Responsible for helping employees to utilize skills based on discovering customer’s needs. • Assisted in setting up new location in Yonkers. • Won top store for Yonkers in August, September, October of 2017 and June 2018• Won plan transitions for August 2017.• Successfully achieved Gold Level in customer service for fall season of 2017.• Develop and coach employees in their career advancements (shadow days and career pathing).• Took lead in operations and scheduling in store location.

Hartsdale, New York

• Assist customers with new devices and plan services based on an account analysis.• Initiate monthly contest to promote higher percentage for data plan metric.• Exceed monthly quota attainment by utilizing promotions and offers.• Top representative in accessory revenue for winter 2015

• Trained new associates in different locations with basic knowledge of system processes and sales.• Developed a strong team to surpass company goals.• Ensured all inventory was accounted for and processed. • Handled daily operations such as employee goals, contests, and quotas.

Poughkeepsie, New York

• Maintained the store floor set for visual appearance. • Presented bill and product information to consumers based on wireless and accessory needs.• Assured quota was prominent in every metric surpassing company’s goal.• Executed daily responsibilities by going above and beyond.

• Supported 30 residents with emotional, social, academic and personal growth.• Supervised and facilitated monthly programs to promote the growth and development of students.• Contributed ideas to improve training session and meetings• Developed personable and leadership skills by engaging with residents