Christopher (Perry) Adriano Email & Phone Number

United States

Oakley, California, United States

Managed day to day operations, staffing and equipment logistics for a staff of 50 employees. Oversee day to day performance metrics of the team, make necessary adjustment to keep the team ranked one of the of the highest performers for Northern California.

Concord, Ca

Manage, facilitate, coordinate and escalate Severity 1, 2, 3 incidents as it impacts the Bank Technology Services globally though defined reporting, escalation and notification process and procedures. Chair and drive service restoration calls.Properly assess incident priority based on urgency, impact, and criticality as it impacts the Bank or our clients to ensure timely mitigation/remediation of the issue and avoid unwanted risks or exposure to the Bank or its clients.Document the recovery /remediation activity with sufficient detail for problem investigation or later root cause analysis.Condense, simplify but effectively communicate to technology, business and senior leadership the status of an incident recovery activity via individual incident updates during the course of the incident management restoral process. Reviewed and approved infrastructure or application related break-fix, emergency (latent) changes following guidelines as documented by the change governance board.Perform data quality review on all incidents entered into the Remedy system, to make sure they meet best practices and governance standards.

Concord, Ca

Day to day production support for CashPro involving incident research, resolution, tracking and documentation via Maximo and RemedyUI testing and validation of the Platform when needed. Defect tracking, managed application releasesProvided data extracts for business partners as needed from Oracle or Netezza databases. Daily database records maintenance /corrections using PL/SQL done via TOADClosely worked with the Business and the technical help desk on sensitive client issues and with troubleshooting, including being on-site when needed.

Concord, Ca

• Update and provide user experience data to the Application team to help improve usability/ navigation of various payment, reporting applications provided by bank to its corporate clients• Interface with business partners, application and development teams to create initiatives to better serve our customers.• Provide 2nd and 3rd Level support for EMEA/Asia/Latin America regions• Provide technical support for e-Commerce Target Platforms/ Applications• Validate Application enhancements before it is released to the production environment• Primary contact escalation for high value, high touch clients in support of day to day application support issues• Primary contact for non standard O/S and browser environments for the Tier 2 group.• Closely work with various programmers and vendors as a liaison to quickly resolve customer and program issues pertaining to application and network performance• Quickly analyze, pin point or resolve software / hardware, firewall, networking and performance issues.• Maintained in house lab for environment testing• Liaison and coordinate with technology partners (Network, Firewall, Middleware, Applications teams) to troubleshoot client reported issues affecting supported platform and applications.