Virtual Systems Administrator
CurrentOnboarding, management, change management for customers:RMM platforms - Kaseya (both on-premises and SaaS platforms), OpsRamp, ManageEngine- Patch management for Windows servers and workstations- Firewalls (Cisco, Fortigate, SonicWall, Sophos, Palo Alto)- Switches (Cisco, HP, Dell, Fortiswitch)- WAPs (Cisco, FortiWifi)- SAN and NAS (Buffalo, QNAP, HP, Dell EqualLogic)Managed antivirus - AVG, BitdefenderWeb filtering - OpenDNS/Cisco UmbrellaSpam filtering - Postini, ProofpointCloud backups - Intronis/Barracuda, Axcient, Chartec/Relyenz, DattoMaintenance of customer documentation using cloud-based IT Glue platformInterface with other area MSPs for onboarding/offboarding of customers