As a National Training Coordinator, I organised, developed and deliveredtraining programs to meet specific training needs. I reviewed and monitored all training delivery toensure it meets all relevant standards and that it is appropriate to clients’ requirements.Furthermore, I devised and implemented effective quality assurance measures, ensuring alltrainers are fully informed and representing company’s values at all times. I assisted withdeveloping standard operating procedures, business plans and performance measures.Besides that, I promote the vision, aims and objectives of the organisation and ensure thatall contacts with external people as well as organisations fully reflect the professionalapproach of the organisation. In addition, I understand and comply with all relevantlegislation, including the Australian qualification framework and adhere to organisational aswell as operational policies, procedures and administrative procedures.Key Achievements• Successfully train, mentor and guide more than 800 staff members.• Implement training models and scenarios to adequately prepare team members for all types of situations.• When fellow staff members complete compulsory training they become competent in negotiation tactics, emergency response, self-awareness, hospitality etiquette and first aid.• Accomplish to ensure that staff members are fit and ready to commence work in the field as well as having the knowledge and training to adequately handle all situations.• This mandatory training is also beneficial to our stakeholders, knowing that our staffmembers are trained and are also skilled in performing their tasks.

In this position, I facilitated a safe working environment in a highly hostile location in Papua New Guinea. I coordinated the tactical as well as fire and rescue team when major incidents occur, implementing training schemes to ensure that all staff were fit and reliable for all situations, responding to highly volatile situations as well as directing the necessary teams to deter the situation and reduce the risk to staff, residents and facility. Additionally, I reviewed incident action plans and provided input on emergency management goals and objectives. I updated overall response plan to ensure adequate measures were initiated for necessary training. Besides that, I prepared reports on occurrences and provided statistical information to upper management. I recommended solutions to issues, improvement opportunities and new prevention measures. Also, I prepared and enforced policies to establish a culture of health and safety.Key Achievements• Acted as a reliable emergency response coordinator who made quick, effective and pragmatic decisions to help staff resolve issues effectively and efficiently.

In this position, I oversaw day-to-day operations to ensure the success of the security company by maintaining financial budgets, ensuring adherence of policies and procedures, mentoring staff as well as working with customers to ensure a high quality of service. I identified new business opportunities, including new markets, growth areas, trends, customers, products and services. Moreover, I maintained consistent sales growth by continuously establishing new accounts and maintaining existing accounts. I developed and executed a strategic business plan that met or exceeded established business goals and supported company revenue as well as profitability targets. Besides that, I carried out necessary planning in order to implement operational changes as required. Also, I ensured staff was on board throughout the organisation and understood the need for change and what was required of them.