Christopher Petrucci Email and Phone Number

Manage the flow of information affecting the customer's hosted environment, including the process of data loading, review and productionManaging multiple highly active litigation and eDiscovery projects as primary point of contact for customers and processing partners

Manage a data capture and volume document scanning service that complements the core high volume scanning business.Key duties and responsibilities- Manage a business in the high value data and document capture sector- Identify and recommend key resources required for this service- Acquire a labor cost target of 18% based on monthly revenue.- Liaise with Operational management/staff- Liaise with Sales department- Produce accurate labor/revenue reporting information on a weekly basis- Attend a monthly Operation/Sales meeting- Ad-hoc duties as required by management

Provides leadership, direction and training to imaging staff personnel ensuring all internal EDD projects meet company quality standards, client job specifications, and deadline compliance. These goals will be accomplished by effectively supervising workflow. Job Duties and Responsibilities • Responsible for understanding and participating in the aspects of the project lifecycle from intake to export and deliverable. • Effective in using the escalation process to communicating changes in project status. • Maintains employee schedules • Assist in evaluating and providing feedback on software and hardware • Keep accurate records documenting the projects lifecycle through Peritia approved tracking tools (PTS)• Maintains an efficient workflow process by holding direct reports accountable. • Communicates job expectations to team through training and development. • Creating development plans for employees • Show proficiency in all functional areas while becoming an expert in at least one of the functional groups (Intake, Processing, Export, Infrastructure)

I was part owner- Our vision first was to have the 1st drive thru copy service business- similar to drive thru dry cleaners. Didn't have a good business plan for the banks, so we ended up being a Litigation Support Business with a handful of loyal paralegals and attorney. It didn't blow up as some other, but our client appreciated the old fashion personal service we gave. Miss those days - Our 1st client and who help us start the business 20 years ago past way 3 years ago with cancer.So I decided to close the business, since she was our business heart.It was seeing a good friend pass away, when the door shut for the last time. I since look at her check, our 1st check, on the my office wall and remember her and how she inspired me..

Assist with the project management aspects of document imaging initiatives including design, coordination and implementation of new document imaging projects. Work with individual departments to implement document imaging as the primary document management process. Create and maintain documentation for all document imaging installations including policies, procedures and workflow design. - Perform continued testing, evaluation and support of existing document imaging implementations. Maintain expert working knowledge of the document imaging system (Digitech Paperflow-both hardware and software) . Manage projects essential to the core document imaging infrastructure including system maintenance and upgrades.

I was a member of Bank of America Post Closing Mortgage Department. My responsibilities included managing a team that support the ACS Capture application and who participate in ACS Capture application workflow design and deployment. Principal Functional Responsibilities were:• Effectively manage a staff, who work closely with user departments and technical resources to maintain and support the ACS Capture workflow application.• Ensure workflow changes provide on time delivery of quality results that meet the customer needs. Utilize project management skills.• Works closely with business partners to understand business processes and business needs supported by the application.• Executes requirements of analysis and documentation• Partners with technical resources to understand system architecture and functionality• Participates in workflow design, testing and implementation of workflow additions and modifications.• Ensure the application business rules engine has rules correctly defined, applied, and are providing the expected results. Modify the rules where necessary, adhering to the change control process.• Document all business rule adds/changes adhering to department standards.• Write test plans and execute testing of changes and enhancements.• Implements application changes with minimum disruption to daily business unit processes.• Maintains end user manuals and department documentation of application functionality• Serves as primary contact for user support, handles general trouble shooting (research & documentation), escalates/resolves user issues, provides end user training as needed, and maintains user system permissions.• Processes reports for application support and maintenance• Identify and execute process improvements as appropriate.• Mentor and coach staff. Manage risks and keep management properly informed of activities and issues.