Christopher Pheil Email & Phone Number

Portland, Oregon Metropolitan Area

Portland, Oregon Area

Adjusting commercial liability claims for a national pharmacy chain, including prescription errors, HIPAA complaints, premises liability, products liability, wrongful death, property damage, automobile damage and subrogation. Excellent record of claims settlements and preventing litigation. Examined claim reports and developed action plans for final resolution. Interviewed principles, claimants and witnesses. Contacted other relevant parties to confirm applicable State laws and specific venue-related information. Collected, reviewed, summarized and evaluated medical records and bills. Obtained scene photographs, evidence, exemplar products, damage estimates and researched value of personal property. Determined liability percentages, economic damages and general damages and negotiated settlements with claimants. Presented investigation findings to combined staff to obtain consensus of value and input on settlement approach and to generate discussion and enhance overall claims handling knowledge in the office. Prepared requests for settlement authority as needed and made settlement recommendations. Reported claims of catastrophic nature to reinsurers. Directed defense attorneys in the course of litigation. Contacted, interviewed, assigned and directed independent adjusters as needed to complete long distance on site investigation, evidence collection and photographs. Responsible for compliance with Federal HIPAA law and State insurance laws. Proficiency in RiskMaster claims handling software, Microsoft Word and Excel. Certified as an Associate in Risk Management.

Top-level employee rating in 2000. Managed five-person team handling commercial casualty and property claims in five-state area. Emphasis on premise liability, product claims, completed operations losses and Garagekeepers liability. Responsible for writing all inter-company arbitration contentions achieving excellent results. Oversight, direction, review and evaluation of adjusters' claims investigation, negotiation, reservation of rights letters and final settlements. Completed yearly assessments of adjusters' performance, noting specific accomplishments, performance levels and needed areas of improvement. Evaluated and recommended pay increases. Continued on-the-job training with newer adjusters, recommending resources (books, manuals, seminars, classes and certification programs) and following up to ascertain performance improvement and continued needs. Knowledge of and compliance with State insurance law and company procedures. Completed Farmers Insurance Management School in June 2000.

High-rated performer in Commercial casualty adjusting in five western states both in-house and field with a focus on retail and restaurant liability, advertising injury claims and contractor's liability.

Adjusting automobile claims for a substandard carrier with a very high volume. Worked for single employer that offered a full-time position.

Third-party administrator for national self-insured clients and Oregon municipality indemnity pool. Managed full caseload of moderate to high complexity casualty claims. Approximately one year of supervising a four-person unit. Extensive experience in litigation, premises liability, product claims and governmental entity claims. Selected by one national client as exclusive adjuster servicing the entire nationwide account.

Bachelor Of Arts, English Literature, 3.61

Education record