SKILLS SUMMARYSolid experience in customer service for over 20 years. Fanatical attitude towards customer service, the customer is not an interruption of business, he is the cause of it. Experienced in merchandising, purchasing, negotiation, inventory control, computer use, troubleshooting, business bookkeeping, AR, Inventory, Payroll, Cash Accounting, Billing, interviewing, training, coaching, dispute resolution, scheduling, designing computer-based systems for production, purchasing, projection and planning.Accomplished in personal, face-to-face selling and in training and building sales teams. Motivated to set goals and surpass them. Able to "think outside the box" and go beyond the four walls of a store to find and service customers.Organized list maker, Thoughtful purchaser and merchandiser, weighing the merits of a product against the needs of customers. Active, hands-on manager who places the customer's needs first, reasoning that the first goal is sales. A long-time user of computers both professionally and as a hobby. Well versed in troubleshooting Microsoft Windows computers. Knowledgeable in the use of Microsoft Office products including Excel and Word. Able to plan, set-up, and troubleshoot Ethernet and Wireless Local Area Networks. Able to design and modify Internet web pages using HTML. Able to diagnose and repair computer problems in person or via telephone. Accomplished digital photographer. Versed in use of Quickbooks business accounting software. Experienced in interviewing, selecting, training, coaching, and developing team members to their fullest potential. Strong-willed and authoritative when required. Able to take decisions and to implement them, even on short notice. Mature leader who believes in leading by example and never asking a team member to do anything I can't or won't do myself. I function best when given a goal and the freedom to find my own means to surpass it.Specialties: direct customer service, customer service leadership, microsoft office prodcts including complex spreadsheet design with excel, computer and LAN troubleshooting, cooking and culinary processes and procedures, certified food safety manager (National Restaurant Association and Jefferson County Dept. of Health), conversational spanish, merchandising and display design, out-of-box marketing