Christopher Phipps Email & Phone Number

Farmingdale, Ny

•Liaison between clients and customers for negotiating, settling and disputing of accounts and balances.•Manages over 400 inbound and outbound calls per day.Handles all escalated customer services issues regarding pass collection action.•Assessed delinquent accounts for possible collections actions.•Performs audit of accounts.Provides exceptional customer services to all clients.•Demonstrates ability to maintain composure and work effectively in a fast environment while preserving strict confidentiality.•Adheres to applicable Federal and State laws and regulations.

Farmingdale, Ny

• Monitored and trained unit members to be compliant and adhere to applicable Federal & client guidelines.• Liaison between clients and customers for negotiating, settling and disputing of accounts and balances.• Analyzed accoutn activity to ensure adequate work flow and prepared reports for review. • Facilitated amicable agreements on large balance accounts for clients.• Assisted subordinates with collection activities in difficult cases.

New York, Ny

•Monitored high exposure, complex claims on appropriate diary to ensure proper handling by carrier.•Helped set reserve and authorization of payments within scope of authority.•Coordinated investigations and evaluated claims and suits through contact with insured and carrier.•Created reports and procedures (i.e Stewarship, claims handling, loss information and billing).•Provided account servicing and marketing presentations to prospective accounts and insured.