Christopher Pierre Email & Phone Number

Annecy, Auvergne-Rhône-Alpes, France

Helping individuals improve their English level by creating tailor-made lessons to suit their needs.Working on-site or remotely.

Annecy, Auvergne-Rhône-Alpes, France

Annecy, Auvergne-Rhone-Alpes, France

London, United Kingdom

• Supporting the Compliance department to ensure that all regulatory requirements both in the UK, overseas jurisdictions and Lloyd’s rules were met.
• Maintaining the complaints telephone line, answering calls from policyholders and complainants.
• Preparing and collating meeting packs and taking minutes, while preparing MI reports as required for meetings.
• Created test scenarios as well as undertaking UAT in relation to a major system upgrade.

London, United Kingdom

• Collaborate and liaise effectively with internal teams and outsourcers to facilitate the customer journey.
• Product knowledge of various financial products such as Insurance, Pensions, Shares, Investments.
• Addressed and resolved claim queries and complaints in a professional, friendly but authoritative manner.
• Analysed and resolved complex queries and complaints with the escalation teams reach effective final resolutions and to prevent future queries and complaints.
• Built a comprehensive understanding of the regulations set out by the Financial Conduct Authority (FCA), internal policies and procedures such as banking regulations, FCA provisions and deregulation issues.
• Created and distributed MI reports to management to provide statistical analysis.

Sydney, Australia

• KPI target driven role selling funeral insurance to individuals around Australia and New Zealand.
• Obtained fortnightly sales targets while maintaining a high level of customer service.
• Product knowledge of the different insurance packages to deal with any queries proactively.

London, United Kingdom

• Managed a target and KPI driven local London branch with the objective of maintaining existing customers as well as bringing in new business.
• Helped develop team performance, providing team with relevant training, support and feedback.
• Conducted internal audits to maintain compliance with FCA regulations and compliance policies, having a strong sense of knowledge in KYC and AML procedures
• Provided high-level product knowledge, assisting with the full sales process, complaints, claims enquiries, mid-term adjustments and quality assurance.

Level 3, Institute Of Legal Executives, Pass

Personal Trainer, Level 2 & 3 Qualified

Gnvq Advanced Business, Merit

Teaching English As A Second Or Foreign Language/Esl Language Instructor, Level 5