Christopher Pierre Email & Phone Number

Annecy, Auvergne-Rhône-Alpes, France

Helping individuals improve their English level by creating tailor-made lessons to suit their needs.Working on-site or remotely.

Annecy, Auvergne-Rhône-Alpes, France

Annecy, Auvergne-Rhone-Alpes, France

London, United Kingdom

• Supporting the Compliance department to ensure that all regulatory requirements both in the UK, overseas jurisdictions and Lloyd’s rules were met.• Maintaining the complaints telephone line, answering calls from policyholders and complainants.• Preparing and collating meeting packs and taking minutes, while preparing MI reports as required for meetings.• Created test scenarios as well as undertaking UAT in relation to a major system upgrade.

London, United Kingdom

• Collaborate and liaise effectively with internal teams and outsourcers to facilitate the customer journey.• Product knowledge of various financial products such as Insurance, Pensions, Shares, Investments.• Addressed and resolved claim queries and complaints in a professional, friendly but authoritative manner. • Analysed and resolved complex queries and complaints with the escalation teams reach effective final resolutions and to prevent future queries and complaints.• Built a comprehensive understanding of the regulations set out by the Financial Conduct Authority (FCA), internal policies and procedures such as banking regulations, FCA provisions and deregulation issues. • Created and distributed MI reports to management to provide statistical analysis.

Sydney, Australia

• KPI target driven role selling funeral insurance to individuals around Australia and New Zealand.• Obtained fortnightly sales targets while maintaining a high level of customer service.• Product knowledge of the different insurance packages to deal with any queries proactively.

London, United Kingdom

• Managed a target and KPI driven local London branch with the objective of maintaining existing customers as well as bringing in new business.• Helped develop team performance, providing team with relevant training, support and feedback.• Conducted internal audits to maintain compliance with FCA regulations and compliance policies, having a strong sense of knowledge in KYC and AML procedures• Provided high-level product knowledge, assisting with the full sales process, complaints, claims enquiries, mid-term adjustments and quality assurance.

Level 3, Institute Of Legal Executives, Pass

Personal Trainer, Level 2 & 3 Qualified

Gnvq Advanced Business, Merit

Teaching English As A Second Or Foreign Language/Esl Language Instructor, Level 5