Christopher Pilcher Email & Phone Number

Ocala, Florida, United States

• IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.• Support of disaster recovery solutions.• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.• Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix.• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service… Show more • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.• Support of disaster recovery solutions.• Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.• Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix.• Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets.• System documentation maintenance and review in ConnectWise.• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.• Schedule internal and field resources on the ConnectWise dispatch portal.• Monitor resource schedules to ensure prompt time entry on service requests. Show less