Christopher Pisano Email & Phone Number

Rock Hill, New York, United States

As Support Lead, I ensure the stability and growth of support operations for Capstone's Support Department.

Walden, New York

• Providing managed services to Tory Burch using the Casptone EMS / Advisor monitoring platform. Acting as a Level 3 Lead for Managed Service Operations. Assisting with payment integration solutions through Capstone.
• Enterprise Monitoring: Assisted in the day to day operations, development and refinement of the Capstone Enterprise Monitoring Solution (EMS) / aka Advisor. This product allows for advanced monitoring, triage and.
• Quality Assurance (QA): Worked to create, execute and update QA scripts to ensure proper quality of products and services.
• Software Design Documentation: Creation of documentation that bridges the gap between a clients feature request and a developer's implementation.
• Package Development / Custom Scripting: Utilized knowledge of Aptos Store 6, Aptos One and legacy Retail Store to plan, develop, execute and verify successful completion of deployed packages and remote scripts.
• Root Cause Analysis (RCA): Performed triage and analysis on technical issues. Creating detailed and comprehensive RCA reports.

Newburgh, New York

• Defined and documented implementation technical requirements.
• Installed and perfomed upgrades to store solutions.
• Configured, documented, and tested software (FiPay/Verifone & Trusst).
• Install and configure Point of Sales peripherals drivers.
• Install, configures and support Handheld wireless mobile devices.
• Consult with clients on POS technical best practices.

Newburgh, New York.

• Provided dedicated account support to the VF Corporation for Timberland, Nautica, The North Face and VF Outlet.
• Directly managed and supported a call center team of nearly sixty employees.
• Provided continuous reporting of metrics to Head Office clients for VF Corporation and Aptos. Inc.
• Participated in weekly status meetings with corporate offices to discuss data, challenges, solutions and projects.
• Maintained and developed a new knowledge base system that improved efficiency and reduced call time durations.
• Performed advanced Hardware, Software and Networking troubleshooting beyond normal scope of duty.

Newburgh, New York

Associate Product Support Analyst, Store SupportAptos Retail (A spinoff of Epicor)January 2016 – November 2017 (1 Year. Eleven Months)Shortly after Aptos’ initial spinoff from Epicor Retail I was promoted to Associate Product Support Analyst position for the Store Support Department. Under this position I was accountable for providing continued excellent.

Newburgh, New York

Associate Technical Support Analyst, Store SupportEpicor Software CorporationOctober 2015 – January 2016 (Four Months. company branched off to become Aptos)I was accountable for providing a high level of professional and reliable customer support to multiple retail clients such as Under Armour, Michael Koors, New Balance, Rue21, Tory Burch, True Religion.

Bachelors, Software Development

Currently enrolled in a Software Development bachelors program through Western Governors University starting April 1, 2021. This degree is.

Cisco Certified Networking Associate (Ccna) + Comptia A+, Computer Systems Networking And Telecommunications

Activities and Societies: National Technical Honor Society