Christopher Poole Email & Phone Number

Baltimore, Maryland, United States

Towson, Maryland, United States

• Support account managers and assigned customers with systems & equipment product selections, application, proposals, and sales development• Primary customer account representative for "tactical" accounts• Communicate with customer about project status and lead times for ongoing projects• Quote, close, and transition Tech Leads and other Service repair work• Generate estimates and proposals for service work• Provide quotes for service repairs, change outs, IAQ, and energy solutions including quotes for time and material as well as fixed price service• Prepare transition documents and communicate project readiness for assignment to operations team• Coordinate service work with administrative team, technicians, and customer• Regularly navigate Trane databases such as: Salesforce, Job Center, Worksight, Comfort Site, Wennsoft, Oracle iReceivables, OBI, Quick Quote and others

Harrisburg, Pennsylvania, United States

• Examine controls and mechanical technician field reports from service calls and invoice customers for work performed• Administer payroll for service controls technicians• Receive customer calls regarding invoicing or service requests• Create, schedule, and coordinate with customer for service call fulfillment• Coordinate service contract and project turnover meetings between sales and Digital Services team• Run various reports to monitor materials cost allocation and work in process status• Entry of Digital Services opportunities on Trane Connect into Sales Force for Account Manager visibility• Warranty entries for contracting 1st year labor warranties, extended parts and labor warranties, concessions, and start-ups• Reconcile Z1 accounts monthly for Digital Services costs incurred by Central Digital Services Team• Technician Credit (Procurement) Card reporting and sign off

Cockeysville, Maryland, United States

June 2012 - May 2013 / May 2015 - January 2016 / March 2021 - March 2022• Ran control wiring for commercial automated controls systems• Installed conduit and electrical panels for automated controls systems• Read, understood, laid out, and installed building automation control systems according to construction blueprints• Coordinated work scheduling and performance with General Contractors, Mechanical Contractors, Electrical Contractors, and Building Owners/Staff• Wired and terminated automated control systems devices according to control drawings (Familiar with TRANE/Honeywell/Distech systems)

Fort Indiantown Gap, Pa

• National Guard Member (deployed from November 2019-July 2020)• Secret level government clearance• Team leader of 3-man helicopter mechanic team• Understanding of removing and installing helicopter parts, components, and accessories according to technical manuals• Perform functional examinations, and preventative maintenance for helicopter• Perform phase, daily, and pre/post flight inspections• Troubleshoot, diagnose, and perform unscheduled aircraft repairs• Perform additional duties assigned• 28th Combat Aviation Brigade 2019 Soldier of the Year

Mechanicsburg, Pennsylvania, United States

• Read, understand, and install electrical systems according to construction blueprints• Install power distribution and lighting systems• Install conduit and electrical panels for power, lighting, and HVAC equipment• Install and terminate wiring for low and high voltage power systems• Maintained excellent grades in the Independent Electrical Contractors apprenticeship program

Sparks Glencoe, Maryland, United States

• Direct contact with clients in assisting employees and humanresources directors enroll in and maintain employer group healthcareplans• Interpret account statements to verify past and current billing status ofclients• Work with Medical/Dental/Vision carriers to ensure members areenrolled promptly and receive the information needed to obtainmedical services• Work with groups that cover thousands of live such as Aerotek,Teksystems, Maxim Healthcare, and Signature Healthcare services• Provide management with prompt reports regarding volume of emailinquiries received and manpower utilized to correspond• Delegate and dictate workload for email inquiries

Shrewsbury, Pennsylvania, United States

Bachelor Of Business Administration - Bba, Project Management, Magna Cum Laude

High School/Secondary Diplomas And Certificates