Chris Pooler Email & Phone Number

Upper Marlboro, MD, US

United States

Washington DC-Baltimore Area

Fulfills duty as District Manager for Facilities Management for K-12 & Independent Schools in Mid-Atlantic & Northeast Region. Key role consists of operating potential new facilities management business as well as, working with the region’s Growth Team in developing and growing our Facilities Business in District of Columbia, Maryland & Virginia.

National

• Guide and act as subject matter expert for facilities management (FM) operations. Oversee overall performance across southern region to include 9 communities with over 20M square feet of commercial, residential, and.
• Drove improvements by directing and establishing continuous review and innovation of quality management for financial and operational indicators, including Key Performance Indicators and Service Level Agreements.
• Enhanced development and operations relationship by leading team, and acting as liaison, attending and providing information at periodic meeting with specific targets and expectations.
• Enhanced financial position by managing capital projects on lifecycle analysis, more so than need.
• Reduced operations budget 12% by leveraging regional buying power, requalifying selected vendors, developing operating budget reports for all community multiple properties, and creating action plans.
• Increased market position and consistency by providing quality assurance, utilizing matrixes for analyzing various facilities management reports.

Mid-Atlantic States

• Oversaw implementation of best practices, standardization and overall effectiveness in operations for entire enterprise. Managed 40M in operations and capital, with 12 direct and 180 indirect reports.
• Created synergies by developing strategic implementation plans for innovative and new technologies throughout enterprise, acting as point for negotiations in contract services, and leader of Center of Excellence (COE).
• Improved employee satisfaction 25% by promoting from within, creating team environment, and employee focus groups.
• Introduced $250M in opportunity by injecting efficient work flow process into operations, ensuring seamless delivery of service to end customers.
• Earned “Best Practice” recognition for documentation from The Joint of Commission by passing national inspection of healthcare and regulatory compliance.
• Consolidated and standardized Computerized Maintenance Management System (CMMS) by implementing and leading regional initiative.

Mid-Atlantic States

• Supervised 7 direct and 65 indirect reports with responsibilities covering over 3.5M sq. ft. and 51 locations. Managed financial performance and capital projects over $100M.
• Enhanced customer experience, service levels, and response time by building programs customized to client strategic plans and determining appropriate staffing levels.
• Improved financial position $300K by integrating planner and scheduler positions, negotiating contracts for sourcing, and managing inventory.
• Increased employee moral by implementing employee appreciation strategies.
• Standardized regional infrastructure plan by providing guidance for tactical and strategic planning for development, moves, additions, and changes.

Director, Solutions Development

• Developed, implemented, and executed comprehensive national concept programs. Supported regional sales directors.
• Developed creative solutions in 85% of possible sales opportunities and generated $4.5M in company profits by collaborating with all constituents in financial, people management, account development, and operations.
• Improved brand and product performance by co-developing solution program plans, strategies, programs, and tools.
• Enhanced current processes by identifying ways to eliminate inefficiencies, expense, and unnecessary work.
• Provided regional sales directors technical support by developing facilities solutions in various areas of facilities operations.

National

• Provided diverse compliment of supportive needs, to multiple operational units throughout United States. Functioned in roles, such as Director of Operations, Start-up Team Leader, and Joint Commission Auditor..
• Improved quality and met goals by leading 8 consecutive start-up implementations, all on-time and within budget allowance.
• Successfully guided and mentored 6 hospitals / systems through Joint Commission Audit and Inspection.
• Met or exceeded target budgets with fiscal year for 100% of hospitals consulted with by evaluating long term contracts, work assignments and purchasing agreements.

Greater New York City Area

• Managed departmental day-to-day operations, regulatory compliance, financials, staff development and fire safety with $100M budget and $175M in capital. Administered campus with total square footage approximately 5M.
• Improved employee morale and operational efficiency 35% by creating internal committees and evaluating performance.
• Saved $1.1M in salaries by reorganizing department and creatively financing project mangers to projects managed.
• Reduced bureaucracy which increased efficiencies by compacting levels of management.

North Carolina

• Guided day-to-day operations for 2 hospital systems with total square footage 1M sq. ft., 343 beds, and 13 clinics. Managed over 30 employees. Served as Administrative Facilities Consultant for 60 bed hospital.
• Led CCHS facilities into top 25th percentile from 75th percentile within Carolinas Healthcare System and other hospitals of similar size by leveraging enterprise contracts and sourcing activities, enforcing.
• Decreased overtime payroll 12% over 4 years and contract spending $20K within 1st year by analyzing workload and peak time demand, changing hours of operation for better suiting operations and leveraging staff.
• Reduced utilities spend $700K annually by developing infrastructure renewal project that revamped entire Chill Water plant for 2.7-year ROI.
• Recognized for Preventive and Corrective Work Order completion of 95% within 72 hours and 100% of preventive work orders were completed on time.
• Managed over $40M project in construction and renovation and delivered on time and under budget, including 60K sq. ft. outpatient pavilion, emergency department, 4 operating rooms, oncology and PACU.

Ms, Business Administration

Bs, Industrial Engineering