Promoted to Store Manager from Assistant Manager in May 2019.Promoted Lead Sales Associate to the position of Assistant Manager.Recruited hired and trained 5 Associates.Assisted with the opening of a new store in Vineland Premium Outlet in Orlando, FL..Reduced LY sales losses in 2019 from -25% in January through June to flat in July through December.Exceeded LY sales in June, August, September, October and November 2019.Increased store Invincible sales from 6% to 12% in 2019.Increased store Invincible sales to goal set of 30% in 2020.Hosted 2 conference calls with other area Store Managers about Invincible sales.Developed a client calling strategy for the store which led to sales increase.#1 in company for percent increase to budget and #2 in overall sales for Collectors Day event held in September 2019.#2 in company for percent increase to budget and #2 in overall sales for Collectors Day event held in February 2020.

• Determined number of employees needed, pay scales and position titles for two retail shoe stores.• Recruited and hired 14 employees for two new store openings.• Created job descriptions and interview guides for 3 separate positions to be held in the stores.• Created job postings for all available positions in the store.• Lead contact for all hired associates to communicate start dates and training schedules.• Created mock schedules for the stores to follow.• Responsible for opening week schedules for both locations.• Assisted with the opening of both stores.• Researched and determined costs of selling on Amazon for the company.

• Achieved daily call count goals.• Top monthly performer for call counts.• Won multiple weekly contests.• Drove sales through cold calling leads for Senior Funding Executives.• Assisted with training of new employees in call center.• Perform customer follow up to set appointments and produce future sales.

• Made sales goal every month.• Made service goals every month.• Completed 2 week training program in 1 week.• Assisted customers with their selection of furniture and home furnishings.• Perform customer follow up to set appointments and produce future sales.

• Opened first retail store for new company.• Managed sales effort and daily operations of multiple employees and assistant managers in a retail store environment.• Mentored, motivated, recruited, and directed staff of 4-6 employees on sales productivity, service level, quality control and providing exceptional customer service.• Assisted with the development of store sales, marketing, visual and operational strategies and policies.• Trained, mentored and promoted multiple employees to assistant manager and key holder positions within store.

• Responsible for day to day operations of a retail store with annual sales of 1.174M• Managed sales effort and daily operations of multiple employees and assistant managers in a retail store environment.• Mentored, motivated, recruited, and directed staff of 10-15 employees on sales productivity, service level, quality control and providing exceptional customer service.• Increased sales 3-15% consistently over year prior • Trained, mentored and promoted multiple employees to assistant manager and manager positions throughout the district• Scored above average in key performance indicators for annual performance reviews• Developed reputation for skilled merchandising efforts throughout service years with the company• Proven record of sales achievement and ability to recruit and develop quality associates, while maintaining high levels of customer service and daily store operations.• Exhibited personal desire to strive for and achieve advancement within a major retail corporation

• Top car purchaser in June 2003• Exceeded sales goal within first month of employment• Communicating to customers what makes CarMax unique• Interviewed customers to determine their needs and wants• Presented vehicles and took customers on test drives