Provide first line defense to DDoS attacks in a 24/7 Global Security Operation Center (SOC) by responding to customers through email, telephone, Microsoft Teams, Slack and the Zen Desk ticketing system, averaging 110 customer interactions a day.Performed 50 DDoS mitigation tests and 20 proof of concept tests with customers to ensure zero negative customer impacts, and troubleshoot problems if they ariseEvaluate an average of 100 alerts daily using a SIEM to triage, mitigate, and escalate issues as neededAdministrate the blog our team of 25 uses to pass information for shift change over, weekly meetings, and trainings; reducing communication errors by 15%Created 5 macros in Zen Desk system to automatically fill in some required blocks on tickets, leading to an increase in productivity for the team by 3%Escalate tickets to other teams using JIRA ticketing system

Provides oversight to 5 different Culinary sections with total personnel of 54 soldiers, an annual budget of roughly $300,000, and equipment in excess of $2.5 million. I conduct annual inspections of all equipment, food preparation, handling, and storage procedures, and all paperwork related to the operation, resulting in an improvement in section readiness by 15%Plans and coordinates the week long Culinary Workshop with the State Food Program Office for roughly 20 Soldiers from around the state to attend, tailoring the training based on what trends I am noticing from my annual inspections leading to an improvement during inspections of roughly 10% year over year.Write SOPs for food preparation, handling and storage; headcount and cash collection procedures; paperwork submission to include time lines for both request and close out paperwork, creating a consistency in submission and closeout processes giving rise to an increase in productivity by 15% and reduction in repeat submissions due to errors by 45%Audits submission and closing paperwork to ensure that it is in compliance with the most current SOP, resulting in an improvement of paperwork acceptance by state level oversight by 25%

Planned, ordered, and executed meals serving an average of 200 soldiers per meal with a crew of 5, improving morale for all those served.Provided at least 10 hours of annual training to 5 soldiers on sanitation, food preparation, food plating, and nutrition as required for them to maintain their certifications and resulting in 0 food-borne illness outbreaks

Planned and ordered meals for roughly 200 Soldiers per meal.Supervised team of 3 Soldiers

I answer 911 and non-emergency calls for police, fire, and medical response serving the entire Multnomah County, the busiest county in Oregon totaling over 1.8 million calls, personally answering over 25,000 a year.Provides assistance, information and/or life-sustaining instructions to callers.Participate in 4 committees: Internal Technologies - Quarterly meetings to review any request from the employees for changes to be made to the Computer Aided Dispatch(CAD) system. Also reviewing and discussing any new potential technology to improve operations. Provides an operations perspective on any changes that maybe coming or have been recommended by others. Notable projects - Instituting new keyboards as ours were so old the company had stopped making any replacement parts for them, and purchasing of new monitors for the operations center, still on going due to budget constraints.Health and Safety - quarterly meetings to discuss any health or safety related issues. Notable projects - the replacement of all our desks, and the response to COVID-19 in our operations center.Employee Recognition - Monthly meeting to discuss which employee should get employee of the month based on a recommendation put forth by their co-workers or supervisors. Plan monthly recognition of dispatch and call-taking operators. Notable projects - Annual week-long employee recognition that coincides with National Telecommunicator Week in April, ending in a award presentation ceremony.Police SOP review - quarterly meeting to discuss changes made by other committee members to the current SOPs for police dispatch. Submit changes for review by the committee as directed during quarterly meetingsReceived 2 Employee of the Month awards, and a Stork award for helping to deliver a baby over the phone before medical crews arrivedResearches and provides information to law enforcement personnel regarding persons, vehicles, criminal histories, warrants, protection orders, and/or stolen property.

Baked 2500 pastries every night for delivery to 5 different cafes in the areaFinal quality check of the baked goods before being sent to the customer, resulting in less than 1% of product returned due to appearance leading to a reduction in the needed man hours to re make any items to be sold to the customers.Operated independently at night with very little supervision.

Deployed to Iraq and Afghanistan for 1 year each.Served in HHC 173 ABN BDE and HHC 2/504 PIR.Received 3 Army commendation medals, and a good conduct medal during my service