ISO auditing and building bespoke ISO management systems. Retained Contract Services for Health & Safety management, including support for Principal Designers and performing OH&S inspections. Lead Implementer for ISO 27001:2022 Information Security Management System for Eryri Consulting Limited, integrating with existing ISO 9001 Quality Management System (achieved accreditation in 2023), and advising on GDPR and data security. North Wales, Cheshire, London:Auditor on environmental audits (ISO 14001) and quality audits (ISO 9001), as well as auditing integrated management systems (ISOs 9001, 14001 & 45001 combined systems; ISO 9001 & 27001)Consultancy on creating and implementing management systems (including integrated management systems) for ISO 9001, 14001, 45001 and 27001. Clients have included companies working in construction, landscaping / waste disposal, food distribution, sports and leisure, highway maintenance (electrical and communications), market research / operational support and inspecting / testing.Performing OH&S risk assessments for clients. Performing site inspections for OH&S purposes for construction companies. Advising Principal Designers on CDM Regulations.

Performing quality management audits and running workshops for auditors in various locations (e.g. Rijksvastgoedbedrijf, Den Haag; RR Real Estate, various locations) across the Netherlands, initially in person, then remotely. Contract management work, including creating flowcharts to illustrate lines of accountability based on contracts between RVB and contractors.Also, from Feb 2021, volunteering as a mentor for Gen-C mentoring group for young people on the verge of moving into the world of work and further education.One-to-one career and life coaching, focusing on goal-setting, time-management, work / life balance, career.

Working initially for the Business Change Programme Manager to facilitate a smooth transition of 3 payments schemes (Bacs; C&CCC; Faster Payments) and a service provider (UK Payments Admin) into Pay.UK, the new consolidated payments system operator (formerly NPSO). Also providing BAU facilities services to Pay.UK and its client companies: Cash Services, Open Banking and DCPCU. Subsequently moved departments to 'IT and Facilities'.Bacs audits to ensure compliance, going in to official merger to Pay.UK.Responsibility for health & safety and physical security within Pay.UK demise.MAR 2019: Organising teams of contractors plus staff to facilitate consolidation of schemes and service provider into one company: weekend desk move of 240 people across 3 floors, including addition of new desks along with accompanying power requirements (Underfloor bus bars, floor boxes, grommets).JAN 2019: prep work for the merger included weekend desk move of 159 people over 2 floors, as well as preparing new Cash Services office, installing new furniture with additional power, and organising removal of glass walls.

Working for the Facilities & Business Continuity department of UK Payments Administration (UKPA), a service provider to Bacs, Cash Services, Cheque & Credit Clearing Company, Faster Payments, NPSO, Open Banking & PayM. Co-ordinating the work of contractors and suppliers, and attending to Facilities job tickets. Project management, liaison with staff, IT and contractors, post-project support, snagging. Obtaining all relevant RAMS for works. Recording all expenses in Facilities Purchase Log and processing invoices.Conducting H&S inductions for new starters. Daily H&S and fire risk checks. Assisting Head of Facilities & Business Continuity with KPIs. Business analysis work, as required.September 2017: Received STAR award for results achieved and quality of customer service: stepped in as de facto project manager on a project to create new and upgraded meeting rooms whilst also hitting targets for preparing space for a new client.Worked on transition of Payments UK, FFA-UK, and UK Cards Association to newly-created body, namely UK Finance, Aug 2017; and CHAPS to the Bank of England Nov 2017; with accompanying reallocation of office space / desk moves (including decom / recom of IT kit, addition of power supplies etc), and co-ordinating removal of glass walls previously separating office space.June 2017: Received STAR award for results achieved during a three-way office move involving 100+ staff.

Assignments included: System focused contract management audits in Public Sector. For example, safety and quality management audits at construction companies in South Holland (October 2016). Working for RR Legal, Tax & Financial Services in cooperation with Lloyds Register Quality Assurance (LRQA). As trainee: Supporting a lead auditor for QMS, ISO:9001(2008) for pharma company in Aberdeen, UK (July, August 2016).

Examples of work undertaken: Precious metals consultancy; Research / analysis for property investors; Presentations on economic cycles and investment opportunities; Coaching.Web design.Project managing renovation of investment property in The Netherlands from Nov 2015 until Jan 2016.

Initially part-time, alongside corporate career.Performance coaching in business, especially focused on public speaking and presenting with confidence. Creative finance - restructuring thinking and business systems and finding ways to get the resources needed to achieve goals. Applying business analysis and coaching techniques, to help solo-entrepreneurs streamline their business processes to realise greater profits and work-life balance. Marketing and networking.Trained in McKinsey problem solving techniques by Insight Consultancy.

o Applied McKinsey change management techniques in 2010 to embed sustainability and environmental responsibility into the organisation. Facilitated an ongoing commitment to CO2 auditing and offsetting, built into the corporate culture.o Organised and chaired a permanent environmental performance group (later merging into wider CSR Group in 2012). Reduced CO2 by 11% in 2011 compared to 2010 levels. o Responsibilities for publicising work of Environmental Group to internal clients via events, presentations and newsletters.o Co-facilitated Best Companies workshops in 2011 and 2012, using various business analysis techniques to increase staff engagement. Company achieved ‘One To Watch’ status in 2013. o Assisted in CSR project which helped local business (Hackney City Farm) raise funds for solar panels.

Co-ordinated CO2 reduction project, interfacing with office moving project, which reduced CO2 emissions by 25% in 2011 compared to 2010 levels. Assisting on office move project. Writing processes, procedures and policy documents. Responsibility for Health & Safety in the workplace. Also responsible for two other staff members on front of house, as well as for outsourced catering services (team of 3) operating on-site (Restaurant Associates). Occasional cover for Facilities Manager.

Working alongside Facilities Co-Ordinator in office maintenance, security, and mail. Also in troubleshooting AV equipment and meeting-room PCs and photocopiers; booking meeting rooms for staff / guests; promoting room-hire services to external parties; processing invoices; interviewing prospective contractors.Fire Risk Manager, overseeing compliance with H&S requirements. Assisting on 'APACS 007' change project.

Including cover for IT Helpdesk. Logging details of, and responding to, IT problems throughout the organisation.

Temporary Contract across two offices in London. Tasks included upgrading PC hardware and software for December rollout across both offices, as well as IT helpdesk role, responding to software / hardware issues reported by users.

Temporary reprographics operator, working in print rooms of various city law firms.

Casual work, in between acting assignments. Overseeing all aspects of production in a legal services outsourcing firm, working to extremely tight deadlines. Focused on photocopying / scanning time-critical documents for City law firms, ensuring timely processing and delivery. Training new members of staff. Optimizing chain of production. Client liaison.

Casual work, in between acting assignments.

Associate Director (theatre) to John Sichel on Shakespeare's 'Henry IV, part 1' (N Yorkshire 1998)Assisting with John Sichel's XL Management Training company (N Yorkshire 1998)Marketing for, and acting in, experimental theatre play 'Bi Now, Pay Later' at Edinburgh Festival 1998 (rated 4 out of 5 stars by 'The Scotsman')Acting: theatre, short films (Anglesey 1999-2000)Directing: theatre, short films (Anglesey, Bangor 1999-2001)Professional actor / model in various pieces (London 2000), going on to study method acting skills with David Bennett's Actor's Studio from 2001.Marketing for, and acting in, original plays by Bernardo Stella (Camden, 2002: bernardostella.com/)Acting, theatre, Jean Anouilh's 'The Lark' Role: The Inquisitor (Suffolk, 2002)Walk-on roles (TV/film/adverts) and modelling, various pieces (Various locations, 2003)Voice-over work / walk-on roles: radio, TV, various adverts (Various locations, 2004-5)