Christopher Pue Email & Phone Number

London, Gb

London, England, United Kingdom

London, England, United Kingdom

I shape and develop a transformational, best in class operating model (what we do, where we do it, how we do it, who does it) across the John Lewis PartnershipI work collaboratively with cross-functional teams, providing insight and recommending strategic solutions, supporting implementation where appropriate to ensure the Partner and customer proposition are delivered with operational excellence. I deliver recommendations for future operating model which include people, process and technology across the whole business. I provide robust analysis and insight, using both a hypotheses led approach and analytical insight to question and shape solutions to drive improvements across our operating model.

Acting as a trusted advisor to MossKind partners, we work shoulder-to-shoulder with businesses and bright minds from all corners of the globe to tackle hard problems and accelerate capability.

This role is crucial in the supporting of landing healthy change in Waitrose whilst looking Pan-Partnership to align the experiences of change for Partners and create a positive Partner experience across the Partnership. Lead and champion the strategic development of change management capability across the Partnership Change teams, acting as a role model demonstrating cross-functional working and behavioursSupport the landing of strategic programmes and projects (impacting up to c80,000 Partners) in a manner which is consistent, smoothly executed and delivers against business case through coaching and mentoring best practise in changeCreate and own a Pan-Partnership Change Framework which supports the effective landing of complex and large scale programmes (involving organisational, process, system and behavioural change), incorporating internal business need with external industry best practiseBring deep technical change management expertise to the practice and the Partnership, influencing others to adopt these principlesOwn the professional and personal development of the Change Practice, providing them support in delivering and sustaining healthy change. Ensure training is provided in line with budgetInfluencing change in the Partnership, working closely with supporting directorates to ensure that key programmes and projects are landed successfully in the businessAct as ambassador for change within the Partnership, using the agreed Partnership change management framework and tools to drive and lead ownership of change within divisional change teams and supporting directoratesCoach and mentor Partners involved in Change across the Partnership (e.g. Change Managers, Communication, Personnel) in best practise in change management, supporting the landing of strategic change programmes or projects in a consistent manner with the end user and customer at the heart of decision making

The purpose of this role was to recommend, test and implement operational initiatives designed to drive operational improvement. The expectation of this role was to deliver improvements which would save Waitrose £2m per annum in benefit. To achieve this, the role required first-hand analysis of a given problem as well as taking feedback form external stakeholders. To achieve the latter, the role required an ability to develop and drive a culture of continuous improvement in Waitrose, primarily through employee engagement in an ideation scheme. From here, ideas could be progressed and implemented across the border. The scheme is well recognised in its delivery of benefit, generating £3.5m pa and converting 18% of ideas into reality.

London, United Kingdom

Kingston - Various Departments

Men'S Tailoring

Homewares Bed And Bath

• Manage a team of 22 full-time and part-time members of staff and four porters. • Work with Retail Manager and fellow Supervisor to drive trade, shopfloor standards and service within the department.

Abyss And Habidecor

Abyss and Habidecor moved into Harrods in August 2012 from which point I became Brand Consultant. The main responsibilities within the role were: - Driving trade to hit sales targets. - Building relationships with potential clients to increase sales and build brand recognition with a brand that is relatively unknown in the UK. - Identify potential methods of driving sales, e.g. introducing an bespoke embroidery service. - Producing sales reports and conducting analysis in order to identify quickly which lines are selling best and promoting these appropriately through merchandising. - Working closely with the Buying team to ensure stock is appropriately bought in for particular seasons as well as making recommendations on what lines could be added to further drive trade. - Ensure the brand is promoted effectively by working with marketing, merchandising and online teams. - Having extensive knowledge of the brand, product and manufacturing process. - Maintaining the highest shopfloor merchandising standards. Achievements: - During the first six months, achieved sales of 120% greater than the initial target. - Subsequently oversaw the expansion of shopfloor space dedicated to the brand in a shopfit to make it one of the largest brands in the department.-Took a new brand to the 10th highest own bought brand in Homewares.

Bachelor Of Arts (B.A.), Geography, 2:1

Education record