Christopher Pulice Email & Phone Number

Detroit, Mi, Us

Midwest

Market and location growth within geographic sales region (Great Lakes)Responsibilities include addition of new retail doors, development of those retail partners, and refinement of store processes and proceduresDriving core store metrics and performance targets to meet carrier based sales objectivesEnsuring carrier competencies and merchandising plans are executed on a store by store basis. Deriving and developing marketing based initiatives (Direct Mail, Grand Opening Events, & Community outreach)Action planning on door level to minimize float and turn product quickly

Store and market retail development by region / carrier.Carrier program and process development within Exclusive and Non-Exclusive dealer business model.Hire, Train, & Develop, Store Managers, Staff, and Repair Technicians.Responsible for driving all key KPIs, Management and Employee development, process and procedures, P&L, and overall store operations.Responsible for analyzing business results, implementation of process / procedure plans to rectify and solve performance gaps.Responsible for training and developing customer experience and employee engagement.CSAT up 20% Y.O.YY.O.Y store growth up 35%Train, develop, and monitor all aspects of carrier service and repair program (Sprint & CellCare)New line development with complete process and procedure integration

Management of dealer channel included 350 retail sales outlets.Responsibilities included Sales Growth/Expansion, Organizational Metrics, and Operational performance, Training, Advertising, and Marketing. All KPI / Performance based metrics by employee and staffDealer strategy sessions outlining performance and market execution.Implementing and driving new market initiatives (i.e. Mystery Shopping programs, Churn Management, Sales Force.Com and program compliance such as the “Ready Now”B2B Program development and implementation with key sectors of the business community.Targeted programs in all vertical sectors and worked closely with all National Account Managers

Responsible for forecasting goals, generating goals, and scheduling a sales floor with multiple shifts in a call center environment.Field liaison for market level initiatives with external sales force. Created several in-house incentive programs that not only motivated, but also improved overall productivity levels.