Christopher R. Email & Phone Number

Petaluma, California, United States

· Serve as systems administrator across Vista’s 1000+ macOS and iOS devices. · Test, install, and manage macOS and Windows systems, including proprietary applications, security patches, application drivers, and system security tools· Oversee, maintain, and manage Jamf Pro· Serve as the lead point of contact to resolve all escalated issues related to macOS devices· Regularly use Bash, PowerShell, SCCM, Active Directory, Microsoft Azure, Microsoft Office 365, Amazon AWS, Windows, Windows Server, Exchange, Jira, and Confluence

Petaluma, Ca

 Lead in-person software and hardware technical support for over one hundred users and provide remotesupport for thousands of users across U.S. and global offices Apply extensive knowledge of Mac and PC hardware, Mac and Windows operating systems, and a range ofdesktop applications including Microsoft Office, Cisco Teams, and VMware Fusion Image and configure computers using deployment and management systems, like Jamf and Windows PE Offer excellent customer service across all types of support, including orienting new users, training users onnew systems, and troubleshooting technical issues for all equipment, software, and peripherals Build positive relationships across teams and engage with management to escalate critical issues Lead audio and video setup, testing, and execution for all-staff meetings across dozens of brands incoordination with senior leadership and staff Travel to offices across the country to support new client services staff interviews, training, and onboarding Actively learn and support new applications to deliver the highest level of service to users

Arlington, Virginia

 Demonstrated outstanding customer service and ensured seamless daily IT service for one thousand userslocally and in field offices around the world  Installed, configured, troubleshot, and upgraded tools, software, and hardware in response to user needs  Documented support requests and their solutions to the IT help desk ticketing system  Supported configuration, testing, and deployment of Jamf Created and maintained user profiles in Active Directory  Provided technical support for the Chief Executive Officer and senior leadership  Managed contracts with external vendors to procure the most cost-effective solutions  Collaborated across in-person and remote teams to create more efficient systems and procedures Developed and executed trainings for hundreds of users on the deployment of Microsoft Office 365

Bethesda, Md

 Assisted in a full range of smartphone technical support, including troubleshooting, devising solutions, andresolving issues across Microsoft, iOS, Android, and Blackberry operating systems  Offered expertise on all products, service features, and pricing plans  Addressed service inquires and provided efficient, courteous customer service

Little Rock, Arkansas Area

 Provisioned DSL service in Windstream’s Broadband Technical Assistance Center  Provided Tier 2 remote technical support to field technicians across the country and cultivated crucialrelationships with external groups to service a network of three million customers  Diagnosed and solved technical issues in a fast-paced environment across multiple chats, calls, and tickets