Christopher R. Email & Phone Number

Kailua-Kona, Hawaii, United States

Invictus Creative Agency was established with a pioneering vision to leverage the power of online AI data computing. By combining the expertise of our creative team with data-driven analytics and cutting-edge AI software, we provide consulting,services and continued education on the every changing landscape of technology and AI to show you how it can work.

Kailua Kona, Hawaii

Wilmington, North Carolina Area

Establish book of business for travel solutions platform by educating, evangelizing and engaging consumers Build team of sales reps in NC market via recruiting, training, and mentoring for high performanceConduct large group presentations to educate consumers and new recruits on tourism and hospitalityLeverage Social Media Marketing, Referrals, Networking.

Kailua Kona

Kailua Kona, Hawaii

I am currently in the process of a fixed operations complete turn around,I have taken the service department from a deficit to record breaking gains in a matter of 3 months,developing and implementing streamlined processes and guidelines for all service personnel and repairing damaged customer relationships,focused on customer retention and satisfaction.

Detroit, Michigan

Led focus groups to better understand customers needs and wants with the goal of long term retention by way of working with real life scenarios to overhaul the current process and put in place a more flexible employee empowered environment which created a since ownership among employees who are the face of the company and the “first line of defense”..

Wilmington, North Carolina Area

Reported operational and revenue goals vs performance weekly to Ops Director / GM / Dealer PrincipalMaintained positive dealer reputation in the community via improved Customer ExperienceImproved CSI Ratings for dealership 50%, raising them from a 45% CSI rating to a 95% CSI rating in 4 yearsExceeded sales goals monthly / quarterly / annually by.

Jacksonville, North Carolina Area

Repaired damaged customer relationships. Contacted "at risk" customers to repair relationship between the business and customer with the end goal being long term retention. Assisted customers with financial decisions for repairs and paymentsScheduled and oversaw new owner clinicsHired and trained customer-facing employeesSet monthly sales goals for the.

Jacksonville, North Carolina Area

Oversaw Automotive Service Dept OperationsHired and trained all customer-facing employeesEnsured daily sales goals were met and exceededReported to Operations and Dealer Principle on a weekly basisOversaw quality control and assisted in the diagnosis of vehicle concerns

Jacksonville, North Carolina Area

Advised customers in service and repair needsAccurate quotes for services, meeting budgetary requests of clientsSuccessfully hit two upsell services per work orderBoosted Service Dept Revenue Growth consistently month over month

Swansboro, NC

Oversaw restaurant daily operations including hiring, training, mentoring and development of employeesMaintained inventory and stocked productCalculated payroll and quarterly taxes

Personal Awareness And Self-Improvement

I am a firm believer in personal development and financial literacy. I continue my education on these subjects as I feel that one can.

Informal Studies, Business Administration

High School Diploma

Basic Skills And Developmental/Remedial Education

Bachelor Of Business Administration - Bba, Entrepreneurship/Entrepreneurial Studies