Christopher Conlan, Mba, Pmp, Pmi-Acp, Lpm, Sa Email & Phone Number

San Antonio, TX, US

New York, New York, US

• Support the planning, directing and coordination of day-to-day activities of running a program or portfolio of programs.
• Direct the creation of multiple programs of work and manage their alignment to business goals.
• Lead the facilitation, coordination, and arbitration of cross-functional macro level topics within/across programs and with Senior Management.
• Lead the identification and drive resolution of issues, including those outside established programs of work.
• Drive adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program.
• Develop and exercise business plans, policies, and procedures and responsible for various projects to improve efficiencies.

San Antonio, Texas, US

• Drove implementation of multiple, complex project/program initiatives, working with cross-functional matrixed teams and resources, achieving multiple portfolio and program milestones within established timeframes.
• Planned, directed, & coordinated activities for complex programs and projects through business analysis; developed project plans intended to accomplish goals and objectives within prescribed timeframes and budgets.
• Ensured consistent visibility for program and project teams by monitoring and reporting business strategic objectives, program/project achievements, and key indicators.
• Progressive program & portfolio management experience to include process improvement and/or consulting for large strategic efforts.
• Facilitated collaboration on creative alternatives to project challenges with subject matter experts and cross functional matrixed teams providing consultative guidance to aid in solving Enterprise level issues.
• Removed obstacles/impediments ensuring business and strategic operational objectives were met; managed ambiguity and drove clarity amongst project stakeholders.

San Antonio, Texas, US

• Facilitated completion of outstanding compliance issues within the specific business unit and oversaw proper implementation of business requirements.
• Researched possible adverse effects caused by omissions in employees' work, inadequate internal procedures and processes, inadequate management of information and other systems, as well as by unforeseeable external.
• Extensive experience with risk, compliance, controls and MetricStream issues; identified potential risks in advance, analyzed them and took precautionary steps to reduce/curb the risk by leveraging data to make.
• Provided insight and guided management on issues within scope of work assignment; responsible for identifying and developing business cases and deploying strategic initiatives to meet member needs.
• Planned, coordinated, and developed management action plans and strategies within a risk and controls environment for multiple mid to large sized projects for the implementation of business product and change.
• Identified and monitored risks and dependencies across large groups of work; anticipated problems and/or critical issues; formulated business solutions using knowledge of the organization's objectives, policies and.

San Antonio, Texas, US

• Performed customer service management within claims environment to ensure customer care.
• Educated and informed the insured on their policy and claims process; personally, yielded higher customer service ratings than targeted by company goals.
• Organized/prioritized time sensitive projects and claims, including total loss vehicle and catastrophe claims.
• Evaluated claims to ensure validity and negotiate settlement value, calculated loss payments and approved payments of claims within a certain monetary limit.
• Set claim settlement values and negotiated with attorneys; achieved settlement absent of litigation and finalized settlement with release of vehicle.
• Maintained high number of claims daily, while managing to keep up on departmental objectives along with office administrative tasks.

US

• Managed insurance policies and handled insurance coverage issues, as well as consumer complaints and general inquiries.
• Demonstrated accuracy in processing client policy modifications based on the data given.
• Verified new customers coverage and present policyholders with proof of insurance paperwork.
• Stayed up to date on new marketing efforts to answer insurance product inquiries utilizing all the resources available.
• Handled complaints, presented appropriate solutions and alternatives within the timeframes set, and followed up to ensure that the issue has been resolved.

Randolph AFB, TX, US

• Exercised performance management for 120+ Quality Assurance personnel on a $650M contract; instituted procedures and policies to eliminate systemic causes of errors by improving performance and reducing contract.
• Managed and applied technical requirements/specifications to problems encountered in statements of work; ensured team-building approach yielded contractor success in service delivery…98% success rate throughout.
• Authored law enforcement policy and procedures, manuals, and handbooks and provided a wide range of police services mission guidance for 22K active/9.3K reserve component security forces members; key in developing Air.
• Synchronized cross functional teams at three major military installation’s missions; developed trend analysis/patrol strategies for increased operations…identified 11 full-time equivalent shortfalls (~$800K) in Army’s.
• Integral in the development of agency’s 1st civilian law enforcement corps; Developed unique strategies, policies, procedures, and standards for civilian law enforcement officers. Increased protection of personnel.

Randolph AFB, TX, US

• Retired E-8 / SMSgt
• Directed training, investigations, and military working dog operations. Led 130-member operations division providing force protection services to 60K community & $2B operational resources and supported 30+ associate.
• Maximized utilization of limited density/high demand Military Working Dog (MWD) asset teams; ensured MWD team readiness to support short-notice Secret Service missions.
• Direct oversight on resource protection, installation access, commercial vehicle inspections, and criminal investigations; provided crucial mission execution inputs to enable operators to assess requirements to meet or.
• Re-organized personnel structure and significantly increased productivity for three shifts; managed shift operations for over 60 personnel providing local law enforcement /security services for 8,850-acre AF base with.

Master Of Business Administration (Mba), Project Management

Bachelor Of Science (B.S.), Human Services, General